Pozdrav ladidi53,
Kao što vidim, imate nekoliko naloga e-pošte (i nekoliko kazino naloga), u stvari, morao sam da pogledam okolo da pronađem stvarni nalog na koji se pozivate u sistemu. Registrovan je pod drugom adresom e-pošte od one koju navedete ovde na casino.guru i primećujem da i na ovim nalozima postoje različiti brojevi telefona.
Možda u tome leži problem u vezi sa komunikacijom, veoma je važno da svoje kontakt informacije održavate ažurnim i validnim i da komunicirate putem kanala koji su direktno povezani sa odgovarajućim nalogom.
Što se tiče potreba za bankovnim transferom, mi koristimo provajdere plaćanja treće strane za sve transakcije do i od naših igrača i moramo da pratimo njihove smernice u vezi sa načinom i gde se sredstva prenose (potrebna dokumenta, dozvoljene banke itd.). Čini se da vaša banka važi za bankovni transfer, međutim naši dobavljači plaćanja zahtevaju da imamo dokaz da račun nije potpuno nov u obliku bankovnog izvoda u evidenciji, tako da je to ono što je traženo.
Kada se ove stvari završe na računu, možemo da idemo dalje.
Najlepše želje,
Nik i Srebrni hrast
Greetings ladydi53,
You have a few email accounts (and a few casino accounts) as I see, in fact I had to look around to find the actual account you are referring to in the system. It is registered under a different email address than the one you list here on casino.guru and I notice that there are varying phone numbers in these accounts as well.
Perhaps herein lies the issue in regards to communication, it is quite important that you keep your contact information up to date and valid and that you are communicating through the channels associated directly with the respective account.
As to the necessaries for wire transfer, we use 3rd party payment providers for all transactions to and from our players and need to follow their guidelines regarding how and where funds are transferred (required documents, allowed banks etc). It appears that your bank is valid for wire transfer however our payment providers require we have proof that the account is not brand new in the form of a bank statement on file so that is what has been requested.
Once these things are complete in the account then we can move forward.
Best wishes,
Nick and Silver Oak
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