Draga Britterlinne,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem sa povlačenjem.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Da li ste obavešteni zašto vaše povlačenje još uvek nije odobreno?
- Kada ste tražili povlačenje svog dobitka i kakav je njegov status?
- Kada ste poslednji put bili u kontaktu sa podrškom za kazino i o čemu ste razgovarali?
Radujemo se Vašem odgovoru.
Srdačan pozdrav,
Tomas
Dear britterlynne,
Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you been advised why your withdrawal hasn't been approved yet?
- When did you request the withdrawal of your winnings and what is its status?
- When was the last time you were in contact with casino support and what did you discuss?
Looking forward to hearing from you.
Best regards,
Tomas
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