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I won 800 but the amount will not be paid to me

Habe 800 gewonnen aber der Betrag wird mir nicht ausgezahlt

Dear Laszlo,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Please, could you provide more information and details so we can understand fully what happened? Has the casino confiscated your winnings, or you just aren’t able to withdraw them? Did you play with any bonuses? Could you confirm that you passed the KYC?

Looking forward to hearing from you.

Best regards,

Kristina

Dear Laszlo,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.