Zdravo andandjonnik,
Opet Michal, ja sam preuzeo ovu žalbu. Nakon što sam pregledao ovaj slučaj, moram da se složim sa vama. Već smo primili žalbe od više igrača sa veoma sličnim problemima, nažalost, kazino nije pokazao interesovanje da rešava žalbe igrača kod nas, tako da izgledi za povoljno rešenje vaše žalbe izgledaju neizvesno.
Sličnu žalbu koju sam nedavno moderirao možete pogledati ovde https://casinoguru-en.com/simsino-casino-plaier-s-vinnings-confiscated-due-to-1
I dalje ću pokušati da kontaktiram kazino da vidim da li možemo da pomognemo.
Pozivamo Simsino kazino da se pridruži razgovoru.
Dragi Simsino kazino,
Razumem da uslovi i odredbe bonusa navode listu ograničenih igara. Međutim, igrač je koristio svoj pravi novac, a ne bonus sredstva. Možete li, molim vas, da date dodatno pojašnjenje zašto je vaš sistem dozvolio igraču da pristupi igrama za koje je trebalo da se ograniči bonus igra? Kako se igrači obaveštavaju da se određena igra ne sme igrati dok je bonus aktivan?
Hello andandjonnyx,
It's Michal again, I've taken charge of this complaint. After reviewing this case I have to agree with you. We have already received complaints from multiple players with very similar issues, unfortunately, the casino has shown no interest in resolving player complaints with us, so the prospects of a favorable resolution to your complaint seem uncertain.
You can check a similar complaint I was recently moderating here https://casinoguru-en.com/simsino-casino-player-s-winnings-confiscated-due-to-1
I will still try to contact the casino to see if we can help.
We would like to invite Simsino Casino to join the conversation.
Dear Simsino Casino,
I understand that the bonus terms and conditions outline a list of restricted games. However, the player utilized their real money funds, not bonus funds. Could you please provide further clarification on why your system permitted the player to access games that should have been restricted from bonus play? How are the players notified that a certain game is not allowed to be played while a bonus is active?
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