The player from the UK, after winning £13,800, had his account suspended and was asked for verification documents. Despite having provided the required documents, his account had remained suspended for two weeks with no resolution from the casino's security team. He had been a player at the casino for about a year and his account was suspended on the 25th of April. He had been playing roulette and had not used a bonus. We had requested further communication records with the casino for clarification. However, the player did not respond to our messages and questions. As a result, we were unable to investigate further and had to reject the complaint.
Igraču iz Velike Britanije, nakon što je osvojio 13.800 funti, suspendovan je nalog i tražena su mu dokumenta za verifikaciju. Uprkos tome što je dostavio traženu dokumentaciju, njegov nalog je ostao suspendovan dve nedelje bez rešenja bezbednosnog tima kazina. Bio je igrač u kazinu oko godinu dana i njegov nalog je suspendovan 25. aprila. Igrao je rulet i nije iskoristio bonus. Za pojašnjenje smo tražili dalju evidenciju komunikacije sa kazinom. Međutim, igrač nije odgovarao na naše poruke i pitanja. Kao rezultat toga, nismo bili u mogućnosti da dalje istražujemo i morali smo da odbijemo žalbu.
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