Dragi nshjhakalk,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaše negativno iskustvo sa Ski247 kazinom. Dozvolite mi da vam postavim nekoliko pitanja kako bih se uverio da potpuno razumem vašu situaciju.
Možete li ljubazno potvrditi da li ste prošli punu KIC verifikaciju?
Koje vrste igrica ste igrali? Da li su to bili slotovi, ili kazino igre uživo, ili ste učestvovali samo u sportskom klađenju?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear nshjhakalk,
Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Sky247 Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.
Could you kindly confirm if you passed the full KYC verification?
What types of games did you play? Were it slots, or live casino games, or did you participate only in sports betting?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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