The player from Australia had faced difficulties withdrawing funds from the casino due to a request for a specific document showing transaction details of a past event, which he had claimed was non-existent. Despite having provided a bank statement and detailed transaction history, the casino had insisted on the unobtainable document. The player had also reported that his email was blocked during the dispute. Eventually, after much communication, a support representative from the casino had accepted the provided documents and processed the withdrawal. However, without a final confirmation from the player, we had to reject the complaint.
Igrač iz Australije se suočio sa poteškoćama u povlačenju sredstava iz kazina zbog zahteva za konkretan dokument koji pokazuje detalje transakcije prošlog događaja, za koji je tvrdio da nije postojao. Uprkos tome što je dostavio bankovni izvod i detaljnu istoriju transakcija, kazino je insistirao na nedostupnom dokumentu. Igrač je takođe prijavio da je njegova e-pošta blokirana tokom spora. Na kraju, nakon mnogo komunikacije, predstavnik podrške iz kazina je prihvatio date dokumente i obradio povlačenje. Međutim, bez konačne potvrde igrača, morali smo da odbijemo žalbu.
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