Poštovani Summer18,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaše negativno iskustvo sa SkiHills kazinom.
Dozvolite mi da vam postavim nekoliko pitanja kako bih bolje razumeo situaciju.
- Možete li, molim vas, pojasniti da li je 50 € unovčeno ili ne?
- Da li ste napravili prethodne ili naknadne depozite u kazinu?
- Da li ste završili verifikaciju naloga?
- Da li je kazino razjasnio koja su pravila prekršena ili poštovana u ovoj situaciji?
- Možete li molim vas da podelite sa mnom vašu komunikaciju sa kazinom? Šalji e-poštu ili transkripte ćaskanja na moju e-poštu na tomas@casino.guru , ili postavite snimke ekrana ovde
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Tomas
Dear Summer18,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with SkyHills Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please clarify whether the 50€ was cashed out or not?
- Have you made previous or subsequent deposits in the casino?
- Have you completed account verification?
- Did the casino clarify which rules were broken or followed in this situation?
- Could you please share with me your communication with the casino? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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