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An amount of € 1700 was deducted from my balance because I had violated the bonus rules.

The rule is:

For bets with the use of a deposit bonus / deposit offer (free or deposit) or with bonuses that are credited for free game winnings, the maximum allowable stake is 10% (min.0.10) of the bonus amount or 5 (e.g. 5 EUR £ 5) (whichever is lower). Failure to follow this rule will mean you are violating the deposit bonus / offer rules and we reserve the right to void any winnings and remove them from your account. A wager includes any specialty wagering feature, gambling feature, or other type of wagering activity (regardless of name).

My deposit amount was € 80 and I had my stake at a maximum of € 5 per spin.

However, I had used the risk ladder to multiply small winnings and, according to Slingo Casino, this counts as a breach of the rules, as I have exceeded the maximum bet of € 5.

How do you see the situation?

Mir wurde ein Betrag von 1700€ von meinem Guthaben abegzogen, da ich gegen die Bonusregeln verstoßen hätte.

Die Regel lautet:

Bei Wetten mit dem Einsatz eines Einzahlungsbonus/eines Einzahlungsangebotes (kostenlos oder Einzahlung) oder bei Boni, die für Gratisspielgewinne gutgeschrieben werden, beträgt der maximal zulässige Einsatz 10 % (min. 0,10) des Bonusbetrags oder 5 (z. B. 5 EUR, 5 GBP) (der niedrigere Betrag gilt). Die Nichtbeachtung dieser Regel bedeutet, dass Sie gegen die Einzahlungsbonus-/Angebotsregeln verstoßen, und wir behalten uns das Recht vor, alle Gewinne als ungültig zu erklären und von Ihrem Konto zu entfernen. Eine Wette beinhaltet ein beliebiges Spezialwett-Feature, eine beliebige Glücksspielfunktion oder eine andere Art von Einsatzaktivität (ungeachtet des Namens).

Mein Einzahlungsbetrag war 80€ und ich hatte meinen Einsatz pro Spin jeweils auf maximal 5€.

Ich hatte allerdings die Risikoleiter benutzt um kleine Gewinne zu vervielfachen und dies zählt laut Slingo Casino als Bruch der Regeln, da ich somit den Maximalen Einsatz von 5€ überstiegen habe.

Wie sehen Sie die Sachlage?

Dear Laurin,

Thank you very much for submitting your complaint. I fully understand how difficult the whole situation must be for you. I carefully checked the Bonus Terms on the website, and I found the same rule https://www.slingo.com/bonus-policy/:

„ While making bets to wager any deposit bonus/offer (free or deposit) or bonus credited for free spin winnings, the maximum bet permitted is 10% (min 0.10) of the bonus amount or 5 (eg, 5 EUR, 5 GBP) (the lower amount applies), however if your deposit was with Neteller or Skrill the max bet is 1 (eg, 1 EUR, 1 GBP). Failure to comply with this rule means you are in breach of the deposit bonus/offer terms and We reserve the right to void and remove any winnings. A bet includes any special bet feature, any gamble function or any other type of wagering activity (regardless of its name)"

Could you please advise what was the percentage of your bonus? As it’s mentioned above 10% of the amount of rewarded bonus is the maximum allowed bet.

Please do not hesitate to contact me you feel that you’ve been accused mistakenly, otherwise, I will be forced to reject your complaint. Thank you for your understanding.

Best regards,

Petronela

Dear Laurin,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.