The player had used a bonus and met the necessary conditions for a withdrawal. After verifying her identity, the casino had informed her that she could not withdraw her winnings in her country unless she made a deposit and played with it. The Complaints Team had suggested she make a verification deposit to determine if the withdrawal could be honored, assuring her that this deposit was refundable. However, the player did not respond to the team's messages and queries, hence the complaint was rejected due to lack of further investigation.
Igrač je iskoristio bonus i ispunio neophodne uslove za povlačenje. Nakon što je potvrdio njen identitet, kazino ju je obavestio da ne može da podigne svoj dobitak u svojoj zemlji osim ako ne izvrši depozit i ne igra sa njim. Tim za žalbe joj je predložio da izvrši verifikacioni depozit kako bi utvrdila da li se povlačenje može poštovati, uveravajući je da je ovaj depozit refundabilan. Međutim, igrač nije odgovorio na poruke i upite tima, pa je žalba odbijena zbog nedostatka dalje istrage.
Automatski prevedeno:
