Slot Madness Casino - Povlačenje igrača je odgođeno.

I have submitted all my paperwork I have done everything that they asked me to do it has been since March 4th 2021 every time I talk to them they just tell me that they are working on it and to keep waiting it should not take over 6 months to get paid out

Dear OneGee1978,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside your account without being processed or it has been processed but never reached you? Which payment method you have opted for?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed, but almost half a year is a long time indeed.

However, I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

The payment has not even been processed yet

And I opt for the Bitcoin payment

Thank you very much, OneGee1978, for your reply. Could you please advise if you have received any confirmation about successful account verification?

Yes account verification has been successful.

Thank you very much, OneGee1978, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello OneGee1978,

I'm Nick and I'll be assisting you from now on. I would like to ask Slot Madness Casino to join us and help us resolve the player's issue.

Greetings all,

I've reviewed the account and I'll see what we can do to move things along for you onegee1978.

One of my agents will be reaching out to you via email to confirm your payout details. Just look for that email, follow any necessary instructions, and hopefully we can get things sorted for you.

Best wishes,

Nick and Slot Madness

Dear OneGee1978,

Please let us know when the casino's agent will contact you or there will be any update regarding the case.

Hey all,

I had a quick look and I see that my agent Steve reached out to you on Wednesday the 25th OneGee1978 but there is still no reply, get that back to him and we can try to move things along for you.

Best,

Nick and Slot Madness

How do I reach out to him?

He can reach out to me at new phone # 801-836-3070

Dear OneGee1978,

The casino most likely contacted you already through e-mail. Please check all your inboxes. If you wouldn't find any message from them, please let us know.

No I have not found any email from them

Dear Slot Madness Casino,

Could you please specify where did you send the information for the player?

What do you mean?

If you are talking about where I sent my Documents it was to the Casino and they Approved all Documents they just keep telling me that I have to be patient and wait for payment. But it has now been 6 months

Hello . I received the email from a guy named Steve and he requested that I resend my wire transfer information. I sent it to a email address of Steve.b@priorityforyou.com but my email provider stated it could possibly be a malicious email. So I just want to document I sent it to that email. And see if u have heard of him or that email before ?

Greetings onegee1978,

We have received and updated your new bank wire details in your account as well as pushing your requested withdrawal through the approval system. We should have the funds paid out relatively soon for you, hopefully early next week so I'll update you when that happens.

Best,

Nick and Slot Madness

It's already been over a week since I gave the gentleman my updated documents and I still have not seen the funds! All I keep hearing is that it's going to be pushed through and I will be getting paid soon but nothing ever happens

Dear OneGee1978,

As the casino confirmed it only 2 days ago, I would definitely wait at leas 1-2 weeks before the money would even arrive on your account. I fully understand that it might seem a long time but unfortunately some processes can't be skipped or make it faster. I'll be setting the timer now back to you and please let us know only in case the money would arrive in the next 7 days.

Okay I will continue waiting

Greetings OneGee1978,

I'm really really sorry for the inconvenience but I was just checking in on your account to make sure things are going the way they are supposed to. Unfortunately our 3rd party payment provider is unable to transfer to your selected bank account and the balance has now been redeposited into your casino account. If you would please re-request the withdrawal and respond to the email from Steve requesting a Bitcoin crypto address to send the money to hopefully we can make short work of this.

Apologies once again,

Nick and Slot Madness

Oh my. One thing after another

I'm not sure why they were unable to send to my bank my bank accepts international deposits.. but it's okay I've done what was requested and sent them my Bitcoin address so I'm hoping something is resolved now!! This has now been over 6 months!

Dear OneGee1978,

Please let us know when the money would arrive to your BTC wallet. I'm sure that the crypto payment should arrive much faster than it would arrive through wire transfer. Looking forward to your answer.

Regards,

Nick

Hey all,

Just confirming that payment went out yesterday via Bitcoin, I've reviewed the Bitcoin account and the money arrived safely.

Best wishes,

Nick and Slot Madness

Yes you guys are the best you got them to pay out thank you so much

Dear OneGee1978,

Thank you very much for letting us know that the issue has been resolved and your money arrived on your wallet, we gladly hear that. Please do not hesitate to contact us if you will come across any other trouble in the future, we will try our best.

Best regards,

Nick

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