Dragi TintinKBob,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem.
Imajte na umu da je KIC veoma važan i suštinski proces, tokom kojeg kazino osigurava da se novac pošalje pravom vlasniku. Kako nemaju luksuz da fizički vide sve igrače i provere njihove identifikacione i dokumente, to je jedini način na koji kockarske ustanove mogu da završe procedure verifikacije. Nijedan od ozbiljnih i licenciranih kazina ne shvata KIC olako i može potrajati nekoliko radnih dana da se završi ovaj temeljni proces.
Normalno je da kazina zatraže fotografiju vaše kartice koja prikazuje prvih šest i poslednje četiri cifre kako bi sprečili prevaru i osigurali usklađenost sa propisima, a istovremeno štite bezbednost vašeg naloga.
Da li je fotografija kartice jedina prepreka koja stoji između vas i vašeg dobitka?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav,
Dominika
Dear TintinKBob,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process.
It's normal for casinos to ask for a photo of your card showing the first six and last four digits to prevent fraud and ensure compliance with regulations while also protecting your account security.
Is the photo of the card the only obstacle standing between you and your winnings?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Dominika
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