Igrač iz Nemačke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
The player from Germany requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.
Igrač iz Nemačke je zatražio povlačenje manje od dve nedelje pre podnošenja ove žalbe. Uplata još nije obrađena. Žalba je odbijena jer igrač nije odgovarao na naše poruke i pitanja.
Deponovao sam 14 €, sada imam 50 € na računu i želim da ih isplatim. Podrška kaže da moram da konvertujem vrednost preokreta 5 puta za povlačenje od 26 € (uplatio sam samo 14 €)! Sa isplatom??
I deposited €14, now have €50 in my account and would like to pay them out. The support says I have to convert the rollover value 5 times for a withdrawal of €26 (I only deposited €14)! With a payout??
Ich habe 14 € eingezahlt, habe jetzt 50euro auf dem Konto möchte diese gerne auszahlen. Der Support sagt ich muss für eine Auszahlung 26 € (habe nur 14€ eingezahlt) den rollover Wert 5 mal umsetzen! Bei einer Auszahlung??
Dear Bologe,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
Draga Kristina,
Pregledali smo slučaj i pitanje se tiče zahteva za preokretanje koje imamo.
U Uslovima i odredbama Kazina stoji:
"7.3.12. Pre povlačenja, klijent treba da izvrši 5 puta preokretanje svojih depozita. Do prevrtanja računaju se sve izmirene sportske opklade sa minimalnom kvotom 1,6 ili više (Oklade na trčanje, na isplatu, nerešeno (nerešeno), poništene, refundirane, odbijene opklade ili opklade na više ishoda istog događaja se ne uzimaju u obzir ka obračunu preokreta i kazino opklade postavljene sa minimalnim rizikom ili bez njega). U slučaju da klijent ne ispuni uslov petostrukog rotiranja svojih depozita, Slot10 zadržava pravo da odbije ili naplati zahtev za povlačenje uz administrativnu taksu do 8%.
Kompletan T&C ovde: https: //slot103.com/pages/terms-and-conditions
U ovom slučaju Bologe je deponovao 14 EUR i počeo da igra, akumulirajući dobitke i zahtevajući povlačenje od 50 EUR, ali nije uspeo da dovrši 5k rolover depozita. Stoga je zahtev za povlačenje odbijen.
Naše akcije su u potpunosti zasnovane na Uslovima i odredbama Kazina.
Srdačan pozdrav,
Slot10 kazino tim
Dear Kristina,
We reviewed the case, and the issue concerns the rollover requirements that we have.
In the Casino’s Terms and Conditions, it states:
"7.3.12. Prior to withdrawing, a customer needs to complete a 5 times rollover of their deposits. Towards the rollover are counted all settled sports bets with min odds 1,6 or higher (Running, Cash-out bets, Tie (Draw), Cancelled, Refunded, Denied bets, or bets placed on multiple outcomes of the same event are not considered towards the calculation of the rollover; and casino bets placed with minimum or no risk). In case a customer doesn’t meet the requirement of a 5 times rollover of their deposits, Slot10 reserves the right to reject or charge the withdrawal request with up to an 8% administrative fee."
Full T&C here: https://slot103.com/pages/terms-and-conditions
In this case Bologe deposited 14 EUR and began playing, accumulating winnings and requesting a withdrawal of 50 EUR, however failing to complete the 5x deposit rollover. Therefore, the withdrawal request was rejected.
Our actions are entirely based on the Casino’s Terms and Condition.
Best Regards,
Slot10 Casino Team
Dear Bologe,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Bologe, Slot10 Casino Tim vas je u svojoj poruci ovde savetovao da ispunite uslove za klađenje depozita kako biste zatražili povlačenje. Da li ste to već uradili?
Bologe, Slot10 Casino Team advised you in their message here to complete the deposit wagering requirements in order to request a withdrawal. Have you already done that?
Dear Bologe,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
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