The player from Canada claimed that her account winnings of $6602.50 with Sloterra were being withheld despite her compliance with the verification process and submission of required documents. The casino cited unclear reasons for the refusal, referring to Terms and Conditions that were not completely clear and should have been applied to the user's winnings. The player argued that the terms had been retroactively altered and provided evidence of her legal residence in Canada. The issue was resolved through cooperation with the casino, leading to the release of her winnings.
Igračica iz Kanade je tvrdila da je njen dobitak na računu od 6602,50 dolara kod Sloterre zadržan uprkos njenom pridržavanju procesa verifikacije i podnošenja potrebnih dokumenata. Kazino je naveo nejasne razloge za odbijanje, pozivajući se na Odredbe i uslove koji nisu bili potpuno jasni i trebalo je da se primenjuju na dobitke korisnika. Igračica je tvrdila da su uslovi retroaktivno izmenjeni i pružila dokaze o svom legalnom boravku u Kanadi. Problem je rešen kroz saradnju sa kazinom, što je dovelo do oslobađanja njenog dobitka.