Naravno da sam spreman da odgovorim na sva pitanja ako to pomogne da se ovo shvati. Imam jedno pitanje je sve što javnost u ovom trenutku može da vidi. Razlog zašto pitam je da ne želim da pogrešim. Ne smeta mi da podelim informacije o ličnosti sa vama i kompanijom. Samo ne želim da to delim sa svetom. To znači bilo kakav dokaz da sam poslao svoj kic, kućnu adresu i sve.
Dakle, ne, nikada ranije nisam obrađivao i primao povlačenje. Ovo bi mi bila prva. Znam da može potrajati, ali igrao sam i primao povlačenja iz nekoliko kazina. Čak ni moje prve nikada nisu trajale ovako dugo. Ali čak i one koje su trajale najviše dve nedelje. 3-5 dana da verifikujem svoj KIC, 2 dana da ga obradim i 1-5 dana pre nego što je deponovan u moj LTC novčanik. Uvek sam mogao da se obratim podršci i da dobijem ažuriranje. Ne toliko ovde.
Da, povlačenje je zaglavljeno na čekanju više od mesec dana. I nažalost, ne mislim da sam jedini. Ako odete na njihovu fejsbuk stranicu, i tužno pogledate neke od komentara.
Što se tiče dokaza o polaganju KIC-a. Nisam siguran gde da to nađem na njihovom sajtu. I zapravo kad bolje razmislim, nikada nisam video ništa što bi vam moglo reći da li ste verifikovani ili niste kao svaki drugi onlajn kazino. Međutim, primio sam e-poštu 11. jula u kojoj sam tražio svoje KIC informacije. Na šta sam tog dana odgovorio sa svime što su tražili. Takođe pitam koliko dugo traje proces. Ali nikad ništa nisam čuo od njih. Pored tona promotivnih kupona ponekad 2-3 dnevno. Ali s pravom znam, ne mogu reći da li sam u potpunosti verifikovan kod njih. Ali mislim da bi imali dovoljno poštovanja ili bi klijenti znali kako da bar dopru do ažuriranja.🤷🏻♂. Ili odgovorite. Pošto sam poslao nekoliko mejlova sa pitanjem
Sure I am willing to answer any questions if it helps get this figured out. I do have one question is everything for the public to see at this moment. The reason I ask is I don’t want to make a mistake. I don’t mind sharing person info with you and the company. I just don’t want to share it with the world. Meaning any proof of me sending my kyc, home address, and all.
So no I have never processed and received a withdrawal before. This would be my first one. I know it can take some time but I have played and received withdrawals from several casinos. Even my first ones never have taken this long. But even the ones that took two weeks at the most. 3-5 days to verify my KYC, 2 days to process it, and 1-5 days before it was deposited in my LTC wallet. I could always reach out to support and actually get an update. Not so much here.
Yes the withdrawal has been stuck in pending for over a month. And sadly I don’t think I’m the only one. If you go to their Facebook page, and look at some of the comments sadly.
As far as proof of passing KYC. I’m not sure where to find that on their site. And actually come to think of it never seen anything related to tell you if you are verified or not like every other Online Casino. However I received an email on July 11 asking for my KYC info. Which I replied that day with everything they asked for. Also asking how long does the process take. But never heard anything back from them. Besides a ton of promotional coupons sometimes 2-3 a day. But as of right know I can not say if I have been fully verified with them. But I would think they would have enough respect or customer know how to at least reach out with an update.🤷🏻♂️. Or reply back. As I have sent several emails asking
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