Napravio sam sebe novog člana u kazinu slotmonster. Podaci koje sam morao da popunim bili su broj mobilnog telefona i adresa e-pošte. Kada sam popunio ove detalje, bio sam prijavljen na veb lokaciju i mogao sam da izvršim svoj prvi depozit, što sam i učinio. Počeo sam da igram i osvojio veći iznos. Kada sam se spremao da povučem, morao sam da pošaljem dokumente, ali dokumenti su odbijeni i nisam znao zašto, jer je to bio pravi dokument koji sam podneo. Odmah sam kontaktirao korisničku podršku da saznam u čemu je greška i dobio sam samo odgovor da pokušam ponovo da pošaljem dokumente, što sam i učinio, ali mi je ponovo odbijeno. Počeo sam da razgledam veb stranicu i završio na stranici svog profila gde sam video da ime, prezime i kućna adresa nisu tačni. Pojavile su se informacije moje sestre, ali moja adresa e-pošte i broj mobilnog telefona. Odmah sam kontaktirao korisničku podršku da im kažem gde je greška i da im objasnim da mora da nešto nije u redu sa njihovom veb-stranicom jer je jedino što se od mene tražilo prilikom registracije bila samo adresa e-pošte i broj mobilnog telefona. Korisnička služba me je zamolila da ponovo dostavim dokumente i bankovne izvode na prvi depozit kako bi ispravila grešku, što sam i uradio. Nakon toga bi mi se javili kada bi to bilo popravljeno.
Sledećeg dana primetim da više ne mogu da se prijavim u kazino jer su mi suspendovali nalog i optužili me za prevaru što uopšte nije tačno jer je greška na njihovoj veb stranici. Takođe sam poslao video gde se registrujem kao novi korisnik na veb lokaciji kazina koja je imala potpuno istu grešku i ista greška se pojavila na stranici profila, ali ne žele da mi odgovore.
Imam dokaze iza sebe, ali oni su odlučili da to odbace i odluče da prestanu da mi odgovaraju.
I made myself a new member at slotmonster casino. The information that I had to fill in was mobile number and email address. When I filled in these details, I was logged in to the website and was able to make my first deposit, which I did. I started playing and won a larger amount. When I was about to make a withdrawal, I had to send in documents but the documents were denied and I didn't know why as it was the right document I submitted. I contacted customer service immediately to know what the error is and only got an answer to try to send the documents again, which I did but was denied again. I started looking around the website and ended up on my profile page where I saw that the name, last name and home address are not correct. It was my sister's information that showed up but my email address and mobile number. I contacted customer service immediately to tell them where the error lies and explain to them that there must have been something wrong with their website because the only thing that was required from me when registering was only email address and mobile number. Customer service asked me to resubmit documents and bank statements on the first deposit in order to correct the error, which I did. After that, they would get back to me when it was fixed.
The next day I notice that I can not log in anymore at the casino as they have suspended my account and accused me of fraud which is not at all true as the error is in their website. I have also sent in a video where I register as a new customer on a casino website that had the exact same error and the same error appeared on the profile page but they do not want to answer me.
I have proof behind me but they choose to brush it off and choose to stop answering me.
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