Slots Garden Casino

Javno

Napredni Početnik

Javno

pre 8 meseci

OriginalPrevod

Dakle, dobijam promotivnu e-poštu od jednog od mojih redovnih kazina da se prijavim za ovaj i oni su imali bonus dobrodošlice na koji sam imao sreće i prošao sam od 1400 $, ali sam morao da izgubim 1200 od toga zbog do maksimalnog limita za isplatu od 100 dolara na bonusu. Tako da sam odmah odlučio da unovčim, međutim postojali su KIC kroz koje sam morao da prođem i da uložim 10 dolara u bitkoinima da bih dokazao svoju adresu i sve. Pa sam to uradio.

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27. dobijam poruku od Čaka Pinoka u vezi sa njihovim problemima sa izvlačenjem coin-a i da mu je veoma žao i da želi moj dobitak što pre. Ono što nisu spomenuli je da je moj zahtev za povlačenje poništen, što je značilo da su resetovali sat na zahtevu što mi nije bilo nimalo zabavno; pa sam udovoljio njegovom zahtevu i otišao na alternativno povlačenje bitkoina 27. Nedugo zatim, kazino se ponovo izvinio zbog kašnjenja i dao mi kredit od 50 dolara u čipu za vreme čekanja koje je imalo restriktivne uslove: da moj račun bude ispod 5 dolara i da nema povlačenja na čekanju.

Naravno, sa mojim povlačenjem na čekanju, ne mogu ni da koristim taj čip niti da dobijem bonuse za depozit dok se ne isplati povlačenje na čekanju. Danas je 6. avgust i oni kažu da moram da se vratim na coindrav i to bi ubrzalo proces povlačenja na koji sam rekao u redu, moram da podignem ovo na spor treće strane i da vidim šta se može učiniti u vezi s tim jer vidim da bih nikada nisam napravio taj depozit od 10 dolara ili se uopšte prijavio za bonus da sam znao da ih nikada neće isplatiti.

pogledajte snimke ekrana za poruke od Čaka i VIP konsijerž tima iz samih kazina jer dobijanje korisničkog servisa mi govori da moram da sačekam 7 dodatnih dana nakon što otkažem drugi zahtev na koji odbijam i posle toga čekam sedam dana još sedam do četrnaest dana za obradu bitkoina zbog zagušenja mreže (što je očigledna laž, jer ako bi to bilo tačno, onda bi depozitima trebalo isto toliko vremena da dođu do njih koliko i isplatama ako je zaista bila „zagušenja mreže" -- od ovog pisanja, vreme potvrde bitkoina u proseku iznosi 8 minuta -- to je prilično značajna razlika u vremenskim okvirima između toga i dve nedelje)

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Pa šta treba da radim? Istu žalbu podnosim Centralnom sistemu za sporove jer ih je ugovorio RTG i čini se da je ovaj kazino isključivo RTG kazino.

Koliko sam shvatio, Casino Guru pokušava da ne interveniše do isteka 11 dana i rekao bih 18 dana jer prvobitni zahtev i e-poruke koje je kazino poslao u kojima se izvinjavaju i obećavaju ekspediciju u procesu opravdavaju intervenciju u ovom trenutku.

hvala vam na vašem vremenu i pomoći oko ovog problema.

So, i get an promotional email from one of my regular casinos to sign up for this one and they had a welcome bonus to which i happend to be lucky enough and beat the $```1400 playthrough but had to forfeit 1200 of it due to the $100 max cashout limit on the bonus. So immediately I decided to cash out however there were KYC I had to go through and to make a $10 deposit in bitcoin to prove my address and all. So I did that.

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on the 27th I get a message from Chuck Pinnock regarding their issues with coindraw and that he was very sorry and wanted my winnings to me asap. What they didnt mention was that my withdrawal request got cancelled which meant they reset the clock on the request which i did not find amusing at all; so i complied with his request and went for the alternate bitcoin withdrawal on the 27th. Then not too long after the casino again apologizes about the delay and gave me a $50 chip credit for the wait time which had restrictive terms on it: that my account be below $5 and had no pending withdrawals.

Naturally, with my still pending withdrawal i am unable to use that chip either nor get any deposit bonuses honored until the pending withdrawal is paid out. Today is 6th August and they are saying that i need to go back to coindraw and that would expedite the withdrawal process to which i said ok i am to elevate this to a third party dispute and see what can be done about that because see I would never have made that $10 deposit or signed up for the bonus at all if i had known they were never going to pay out at all.

see screenshots for the messages from chuck and the vip concierge team from the casino themselves because getting ahold of customer service is telling me that i need to wait 7 extra days after cancelling the second request to which i refuse to and after that seven days to wait for another seven to fourteen more days to process the bitcoin due to network congestion (which is an outright blatant lie because if that were true then deposits should take just as long to get to them as payouts are if it was truly a "network congestion" -- as of this writing Bitcoin confirmation times averages out at 8 minutes -- that's quite significant difference in timeframes between that and two weeks)

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So, what should I do? I'm making this same complaint with Central Disputes System since they are contracted by RTG and this casino seems to be exclusively RTG casino.

My understanding is that Casino Guru tries not to intervene until past 11 day mark and i'd say at day 18 since the original request and the emails sent by the casino apologizing and promising expedition in the process justifies the intervention at this point..

thank you for all your time and help with this issue.

Automatski prevedeno:

Javno

Nick

Complaint Specialist

Javno

pre 8 meseci

OriginalPrevod

zdravo benjaminvess,

Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Slots Garden kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.

Možete li da nam kažete od kada je vaš nalog u potpunosti verifikovan? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo? Da li ste pokušali da koristite drugi način plaćanja ako kazino tvrdi da ima problema sa kripto transferima?

I dalje bih preporučio da zatražite povlačenje jer bi to moglo da funkcioniše u skorije vreme jer je to i dalje bolja opcija nego samo držanje novca na računu.

Radujem se Vašem odgovoru.

Pozdravi,

Nick

Izmenjeno od strane Casino Guru administratora

Automatski prevedeno:

Javno

benjaminvess

Napredni Početnik

Javno

pre 8 meseci

OriginalPrevod

Prva slika je snimak ekrana mog dela lične karte koji je u potpunosti verifikovan, ali čeka da se depozit bitkoina završi, to je bilo 20. jula.

Druga slika je snimak ekrana Chucka koji me traži da zatražim drugo povlačenje jer su otkazali prvi zahtev. Onda mi je pre dva ili tri dana predstavnik korisničke podrške na sajtu rekao da otkažem drugi i ponovo zatražim putem coindrav-a za ubrzanu isplatu. Odbio sam i rekao im da to mogu sami da otkažu i da ne nastave da prave treći. Rekli su da ne mogu, što je bilo komično od njih s obzirom da je prvobitni zahtev bio potpuno poništen da se prilagodi za odbitke, a zatim ponovo otkazan zbog problema sa povlačenjem novca... Odbio sam jer sam znao da ako sam ga sam otkazao, sat se resetuje jer greška je na meni što sam to uradio (i protiv Čakove poruke u kojoj se traži da ne koristim i coindrav)..mislim da je svaki dan pitati o povlačenju i dobijam isto „žao mi je što radimo na tome kao što brže možemo, to će biti 7 dana od 27...." Na šta više puta odgovaram da greše u vezi sa datumom jer je zahtev nastao 20.... I pokazujte im ove iste snimke ekrana svakodnevno.

Takođe, da bih aktivirao besplatni čip od 50 dolara kao znak izvinjenja što je ironično trajao toliko dugo, ne mogu se iskoristiti, baš kao i svi ostali bonusi koje mi stalno promovišu, uključujući one za depozit, ne mogu se aktivirati dok se sva povlačenja na čekanju ne izbrišu. Svakodnevno dobijam višestruke mejlove ispunjene bonusima i promocijama koje uopšte ne mogu da koristim jer nisu stigli do obrade povlačenja.

Pre dva dana imao sam ovaj razgovor sa predstavnikom mušterije u kojem mi je greškom rekao da je mojih 1400 dolara obrađeno i da će biti u mom novčaniku za nekoliko minuta jer je bilo namenjeno drugom igraču rekao sam oh, momci, obradili ste i podelili 1400 i zamerate se platiti mi 100? 😂😂 SNL ne bi mogao napisati komičniji skeč od ovoga, ozbiljno!

Ljudi iz kazina koji su se izvinili zbog kašnjenja mogu da mi šalju poruke, ali ja ne mogu da ih kontaktiram, međutim njihova direktna korisnička podrška je bila samo odbojna i pokroviteljska. Morao bih da se potrudim da im dokažem da sam dobio informacije iz kazina govoreći jednu stvar dok su mi davali spremne odgovore kao da sam neki idiot koji nestrpljivo očekuje dobitke i izmišlja priče da ubrza stvari kada je kazino jasno rekao te stvari, ali kazino je uradio kao što dokazuju snimci ekrana u mojoj žalbi...

Sada znam da je igranje u realnom vremenu u redu. Ako čak i toliko uložim jedan novčić u kazino, bilo da je promotivni ili ne, rizikujem da izgubim SVE dobitke za koje su me uveravali da neću. U stvari sa cool cats casino i dreams casino ne samo da sam izgubio svoj dobitak već i sav svoj novac. Dođavola, kazino snova mi je potpuno poništio račun. Tako da ne padam na to sranje. RTG jasno kaže da uslovi bonusa ostaju na snazi dok se dobici ne povuku.

U jednom od razgovora pitao sam šta je bilo zastoja? Mislim, dva puta ste u ovom trenutku dobili proveru platnog spiska i odobreni ste 20. pa zašto "obrada" traje mnogo duže od vaše dve plate? Rekao sam im da to nema smisla i da je neko loše ispustio loptu, ali niko je ne podiže i ne znam gde je inače, već vas upućujem na nju...

Današnji fej 19. Skoro ceo lunarni mesec ako razmislite o tome. Za povlačenje bitkoina. To nisu tradicionalne banke iz 20-ih, pa čak ni moderne banke. Ovo je uvredljivo, iskreno, jednostavno i jednostavno.

Ako želite, rado ću vam proslediti svih 18 transkripata e-pošte sa korisničkim službama, kao i snimke ekrana svakog koraka procesa

Nakon što sam se opekao od nekoliko RTG kazina, naučio sam lekciju i pažljivo se pobrinuo da SVAKA tačka i zarez, SVE nove promene budu snimljene na ekranu, jer ako osporavaju ili odbiju bilo koji deo moje žalbe onda će morati da objasne dokaz koji pokazuje da rekao i uradio ono što sam rekao dogodilo.

Postalo je toliko smešno da sam počeo da izbegavam brango, ektreme i Iabbi jer počinje da se oseća kao da ima još pokvarenih jabuka u RTG buretu. Isplata mojih dobitaka ne bi trebalo da bude duga borba, posebno kada su 100 dolara ili manje I isplaćeni u kripto...

Ali ozbiljno 😒

Zašto ne dobijam svojih 100 dolara, osim zastoja u održavanju coindrav-a, nisam dobio nikakvo valjano objašnjenje zašto osim što je sve u redu i njegova obrada... Vidite kako kažu (čak i sada 19. dana) kada izađem iz reda, ja trebalo bi očekivati da će sačekati još 7 do 10 dana da se isplati. Dakle, 19. dana još uvek nije van reda, što znači da će proći 27, ako ne i 30 ili više dana pre nego što se pojavi u mom novčaniku.

Jel' me ti to jebeno zezaš? Dobijam poresku prijavu u delić tog vremenskog okvira i govorimo o birokratskoj birokratiji vlade Sjedinjenih Država! Zaista!

🤬🤯🤕

The first image is the screenshot of my ID part being fully verified but awaiting the deposit of bitcoin to complete, that was on the 20th of july.

The second image is a screenshot from Chuck asking me to request a second withdrawal because they cancelled the first request. Then two or three days ago customer service rep on the site told me to cancel the second one and request again thru coindraw for expedited payout. I refused and told them they could cancel that themselves and ill proceed to make a third one. They said they couldn't which was comical coming from them considering the original request was completely cancelled to adjust for deductions then cancelled again due to coindraw issues... I refused to because i knew if i cancelled it myself then the clock gets reset because the fault is on me for doing so (and against Chuck's message asking me not to use coindraw as well)..i make it a point to ask every single day about the withdrawal and receive the same "im sorry we are working on it as fast as we can, itll be 7 days from the 27th..." To which i reply repeatedly they are in error about the date because tthe request originated on the 20th... And show them these same screenshots daily.

Also, in order to activate the free $50 chip as token of apology for taking so long ironically cannot be redeemed, just as with all other bonuses they keep promoting to me including deposit ones, cannot be activated until all pending withdrawals are cleared. Im getting daily, multiple, emails filled with bonuses and promos i cant use at all because they havent gotten to the withdraw getting processed.

Two days ago i had tthis conversation with the customer rep in which he erroneously told me my $1400 is processed and will be in my wallet in minutes because it was meant for another player i said oh you guys processed and handed out 1400 and youre balking at paying out 100 to me? 😂😂 SNL couldnt write a more comical skit than this, seriously!

The casino's folks who's been apologetic about the delays are able to send me messages but I'm unable to reach them however their direct customer service support has been nothing but dismissive and patronizing. Id have to go to lengths to prove to them that i did get information from casino saying one thing while they were giving me canned responses like im some idiot whos impatiently expecting the winnings and making up stories to expedite things when clearly the casino has been saying those things but the casino did as evidenced by the screenshots in my complaint...

Now i know realtime gaming okay. If i even as much deposit one dime into the casino whether it be promotional or not i risk losing ALL of the winnings to which they assured me i wouldnt. In fact with cool cats casino and dreams casino not only I lost my winnings but all of my money. Hell, dreams casino cancelled my account altogether. So i aint falling for that shit. RTG clearly states terms of bonus remain in effect until winnings have been withdrawn.

In one of the conversations, i asked what was the hold up? I mean you got payroll check twice at this point and ive been approved on the 20th so why is the "processing" taking much longer than your two paychecks? I told them that makes no sense and thst someone dropped the ball bad but nobody aint picking it up and i dunno where it is otherwise id point you to it already...

Today's fay 19. Almost an entire lunar month if you think about it. For a bitcoin withdrawal. Its not traditional banks in the 20s or even modern day banks either. This is insulting, to be honest, plain and simple.

If youd like i am more than happy to forward you all 18 email transcripts with customer services as well as screenshots of every step of the process

After getting burned by a few RTG casinos, ive learned my lesson and meticulously made sure thst EVERY period and comma, ALL new changes be screenshoted because if they dispute or deny any part of my complaint then they would need to explain the proof that shows they said and did what i said happened.

Its gotten so ridiculous that ive started to avoid brango, extreme, and Yabby because it's starting to feel as if there's more rotten apples in the RTG barrell. Cashing out my winnings shouldnt have to be a long drawn out battle, especially when they're $100 or less AND paid out in crypto...

But seriously 😒

Why am i not getting my $100, besides the coindraw maintenance downtime, ive not been given any valid explanation why except for everythings is fine and its processing... See theyre saying (even now on day 19) once its out of queue, i should expect to wait another 7 to 10 days to get paid out. So on day 19 its STIlLL not out of queue which means it will be 27 if not 30 or more days before it shows up in my wallet..

Are you fuckin kidding me? I get my tax return in a fraction of that timeframe and we are talkin about the united states government bureaucracy redtape! Really!

🤬🤯🤕

Automatski prevedeno:

Javno

benjaminvess

Napredni Početnik

Javno

pre 8 meseci

OriginalPrevod

Svaka ažuriranje?

Automatski prevedeno:

Javno

benjaminvess

Napredni Početnik

Javno

pre 8 meseci

OriginalPrevod

Fii, upravo sam imao ovaj razgovor sa njima jer su nasumično dodali 25 dolara na moj račun i moje povlačenje je još uvek u redu... čak ni u obradi...

[2023-08-12 08:35:00] [Ja sam bot] Dobrodošli u podršku uživo. Pre nego što pronađete najboljeg agenta koji će vam pomoći, pomozite nam da ubrzamo stvari tako što ćete otkucati svoj zahtev ili pitanje ovde:

[2023-08-12 08:35:10] [lcbtmdk42z] zašto imam 25 dolara?

[2023-08-12 08:35:11] [Ja sam bot] Hvala što ste nas kontaktirali.

[2023-08-12 08:35:11] [Ja sam bot] Jedan od naših predstavnika će uskoro biti sa vama.

[2023-08-12 08:35:19] [Julius Dan] Dobrodošli i hvala vam što ste kontaktirali Depozit Assistance. Vi ćaskate sa Juliusom Danom.

[2023-08-12 08:35:54] [lcbtmdk42z] zdravo

[2023-08-12 08:36:18] [Julius Dan] Zdravo. Kako mogu da vam pomognem danas?

[2023-08-12 08:36:33] [lcbtmdk42z] zašto moj balans pokazuje 25 dolara?

[2023-08-12 08:37:04] [Julius Dan] To je besplatni čip

[2023-08-12 08:37:07] [lcbtmdk42z] tako je čudno da ste mi dali 25 dolara, ali još uvek niste isplatili zahtev za povlačenje

[2023-08-12 08:37:53] [Julius Dan] Predstavnik korisničke službe će moći bolje da vam pomogne u tome. Sada ću te prebaciti do njih. Samo trenutak molim.

[2023-08-12 08:38:04] [lcbtmdk42z] ok

[2023-08-12 08:40:41] [Ben Francis] Dobrodošli i hvala što ste kontaktirali Slots Garden. Razgovarate sa Benom Francisom iz korisničke podrške.

[2023-08-12 08:40:49] [Ben Francis] Zdravo Benjamine.

[2023-08-12 08:40:57] [lcbtmdk42z] zdravo

[2023-08-12 08:41:20] [lcbtmdk42z] šta je sa mojim stanjem koje pokazuje 25 dolara bez igranja i izgleda da se može povući

[2023-08-12 08:41:33] [Ben Francis] Dozvolite mi trenutak dok proverim vaš nalog. Hvala na strpljenju!

[2023-08-12 08:41:36] [lcbtmdk42z] dok je moj zahtev za povlačenje još uvek u redu, čak ni u procesu obrade

[2023-08-12 08:42:13] [lcbtmdk42z] i sjebana stvar u vezi sa 25 dolara je da ako pročitate sitna slova na promociji od 50 čipova

[2023-08-12 08:42:51] [lcbtmdk42z] povlačenje na drugom bi ionako bilo odbijeno, jer je i poslednje povlačenje bilo besplatno

[2023-08-12 08:43:04] [Ben Francis] Ovo je bio čip koji je naš tim dodao za aktivne igrače,

Standardna pravila besplatnog čipa uključuju uslov klađenja 30Ks za slotove i Keno i 60Ks uslov za klađenje na dozvoljene igre na stolu. Maksimalni iznos gotovine je 1 puta veći od vrednosti besplatnog čipa. Ako je vaš besplatni čip 100 USD ili manje, minimalni i maksimalni iznos gotovine je 100 USD.

Imajte na umu da se ovaj bonus ne može koristiti za igranje: Baccarat, Craps, Pontoon 21, Pai Gov Poker, Shooting games, Sic Bo, Roulette ili Var i prethodno pomenuta pravila će se primenjivati čak i nakon što se ispuni zahtev za igranje.

[2023-08-12 08:43:57] [lcbtmdk42z] ali moj zahtev za povlačenje 20. jula i obnovljen 27. nije obrađen

[2023-08-12 08:44:21] [lcbtmdk42z] pa da li pokušavate da poništite oba moja povlačenja stavljajući ovo na moj nalog?

[2023-08-12 08:45:30] [Ben Francis] Ne, ako sistem doda besplatan bonus, a ne iskoristite ga vi, to neće uticati na povlačenje koje imate.

[2023-08-12 08:46:05] [lcbtmdk42z] ali utiče na povlačenje na trenutnom

[2023-08-12 08:46:33] [lcbtmdk42z] ali realno

[2023-08-12 08:46:35] [Ben Francis] Možete li, molim vas, pojasniti svoju zabrinutost?

[2023-08-12 08:46:56] [lcbtmdk42z] zašto moj zahtev još nije pregledan?

[2023-08-12 08:47:10] [lcbtmdk42z] prošlo je 15 dana

[2023-08-12 08:47:22] [lcbtmdk42z] povišen za 3

[2023-08-12 08:47:43] [lcbtmdk42z] to je samo iz najnovijeg zahteva

[2023-08-12 08:47:57] [lcbtmdk42z] ne računajući dodatnih 7 od originalnog 20.

[2023-08-12 08:48:25] [lcbtmdk42z] šta se dešava

[2023-08-12 08:48:27] [Ben Francis] Dozvolite mi trenutak, molim.

[2023-08-12 08:50:03] [lcbtmdk42z] moj rođendan je za 4 dana. lol i za nedelju dana će biti ceo mesec od mog prvobitnog zahteva za povlačenje

[2023-08-12 08:50:45] [Ben Francis] Vidim da je zahtev već eskalirao našem timu, nema potrebe da brinete o tome u ovom trenutku, pobrinuću se da pratim vaš zahtev sa našim tim i možete se ponovo obratiti nama u ponedeljak za ažuriranja, izvinjavamo se za sva kašnjenja.

[2023-08-12 08:51:22] [lcbtmdk42z] lol, ali shvatate da su to rekli i svi drugi

[2023-08-12 08:51:40] [lcbtmdk42z] ali niko ne može da objasni zašto

[2023-08-12 08:51:49] [lcbtmdk42z] i da budem iskren

[2023-08-12 08:52:17] [lcbtmdk42z] šta ako zaista uspem da prođem kroz igru sa 25 dolara na mom nalogu?

[2023-08-12 08:52:31] [lcbtmdk42z] neće li i to biti isplaćeno?

[2023-08-12 08:54:52] [Ben Francis] Benjamine, vaš zahtev je samo odložen, biće vam plaćen i ja ću se pobrinuti da bude obrađen što je pre moguće.

[2023-08-12 08:55:29] [Ben Francis] Kao što je pomenuto, ovaj čip je dodat za vas i vi ga niste iskoristili, tako da ako ga igrate i pobedite, imaćete pravo na dobitke.

[2023-08-12 08:55:54] [lcbtmdk42z] u čemu je caka

fyi i had this conversation just now with them cause they added 25 bucks randomly to my account and my withdrawal is still in queue...not even processing ...

[2023-08-12 08:35:00] [I'm a bot] Welcome to Live Support. Before finding the best agent to assist you, please help us expedite things by typing your request or question here:

[2023-08-12 08:35:10] [lcbtmdx42z] why do i have $25?

[2023-08-12 08:35:11] [I'm a bot] Thank you for contacting us.

[2023-08-12 08:35:11] [I'm a bot] One of our representatives will be with you shortly.

[2023-08-12 08:35:19] [Julius Dan] Welcome and thank you for contacting Deposit Assistance. You are chatting with Julius Dan.

[2023-08-12 08:35:54] [lcbtmdx42z] hi

[2023-08-12 08:36:18] [Julius Dan] Hi . How can I help you today?

[2023-08-12 08:36:33] [lcbtmdx42z] why does my b al;ance show 25 dollars?

[2023-08-12 08:37:04] [Julius Dan] It is a freechip

[2023-08-12 08:37:07] [lcbtmdx42z] its so weird that yall gave me the 25 bucks but still havent paid out the withdrawal request

[2023-08-12 08:37:53] [Julius Dan] A Customer Service Representative will be better able to help you with that. I'll transfer you over to them now. Just a moment please.

[2023-08-12 08:38:04] [lcbtmdx42z] ok

[2023-08-12 08:40:41] [Ben Francis] Welcome and thank you for contacting Slots Garden. You are chatting with Ben Francis from Customer Support.

[2023-08-12 08:40:49] [Ben Francis] Hello Benjamin.

[2023-08-12 08:40:57] [lcbtmdx42z] hi

[2023-08-12 08:41:20] [lcbtmdx42z] whats up with my balance showing 25 bucks with no playthrough and seems withdrawable

[2023-08-12 08:41:33] [Ben Francis] Allow me a moment while I check your account. Thank you for your patience!

[2023-08-12 08:41:36] [lcbtmdx42z] while my withdrawal request is still in queue not even penmding processing

[2023-08-12 08:42:13] [lcbtmdx42z] and the fucked up thing about the 25 bucks is that if yuou read the fine print on the 50 chip promo

[2023-08-12 08:42:51] [lcbtmdx42z] the withdrawal on th e second one would be denied anyways caiuse the last withdrawal was a free one too

[2023-08-12 08:43:04] [Ben Francis] This was a chip added by our team for active players,

Standard Free Chip rules include a 30X wagering requirement for Slots and Keno, and a 60X wagering requirement on Allowed Table Games. The maximum cash out is 1 time the value of the free chip. If your free chip is $100 or less, the minimum and maximum cash out is $100.

Please be aware that this bonus cannot be used to play: Baccarat, Craps, Pontoon 21, Pai Gow Poker, Shooting games, Sic Bo, Roulette, or War and the previously mentioned rules will apply even after the playthrough requirement is fulfilled.

[2023-08-12 08:43:57] [lcbtmdx42z] but my withdrawal request on july 20th and renewed on the 27th hasnt been processed

[2023-08-12 08:44:21] [lcbtmdx42z] so are yall trying to invalidate both of mywithdrawals by putting this in my account?

[2023-08-12 08:45:30] [Ben Francis] No, if the free bonus is added by the system and not redeemed by you, it will not effect the withdraw you have in place.

[2023-08-12 08:46:05] [lcbtmdx42z] but it affects the withdrawal on the current one

[2023-08-12 08:46:33] [lcbtmdx42z] but realistically

[2023-08-12 08:46:35] [Ben Francis] Could you please clarify your concern?

[2023-08-12 08:46:56] [lcbtmdx42z] why hasnt my request been looked at yet?

[2023-08-12 08:47:10] [lcbtmdx42z] its been 15 days now

[2023-08-12 08:47:22] [lcbtmdx42z] elevated for 3

[2023-08-12 08:47:43] [lcbtmdx42z] thats just from the most recent request

[2023-08-12 08:47:57] [lcbtmdx42z] not counting the extra 7 from the original one on the 20th

[2023-08-12 08:48:25] [lcbtmdx42z] whats going on

[2023-08-12 08:48:27] [Ben Francis] Allow me a moment please.

[2023-08-12 08:50:03] [lcbtmdx42z] my birthday is in 4 days. lol and in a week it will be a full month since my original withdraw rewquest

[2023-08-12 08:50:45] [Ben Francis] I can see the request was already escalated to our team, no need to worry about it at the moment, I will make sure to follow up on your request with our team and you may check back with us on Monday for updates, apologies for any delays caused.

[2023-08-12 08:51:22] [lcbtmdx42z] lol but you realize thats what everyone else said too

[2023-08-12 08:51:40] [lcbtmdx42z] but nobody can explain why

[2023-08-12 08:51:49] [lcbtmdx42z] and to be honest

[2023-08-12 08:52:17] [lcbtmdx42z] what if i actually make it thru the playthrough from the 25 bucks in my account?

[2023-08-12 08:52:31] [lcbtmdx42z] will that not get paid out too?

[2023-08-12 08:54:52] [Ben Francis] Benjamin your request is just delayed you will be paid and I will make sure that it will be processed as soon as possible.

[2023-08-12 08:55:29] [Ben Francis] As mentioned this chip was added for you and it was not redeemed by you so if you play it and win you will be eligible for the winnings.

[2023-08-12 08:55:54] [lcbtmdx42z] whats the catch

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[2023-08-12 08:55:54] [lcbtmdk42z] u čemu je caka

[2023-08-12 08:56:06] [lcbtmdk42z] ograničenja?

[2023-08-12 08:56:25] [Ben Francis] Benjamin nema hvatanja, to je samo pad čipa i dolazi sa ovim pravilima,

Standardna pravila besplatnog čipa uključuju uslov klađenja 30Ks za slotove i Keno i 60Ks uslov za klađenje na dozvoljene igre na stolu. Maksimalni iznos gotovine je 1 puta veći od vrednosti besplatnog čipa. Ako je vaš besplatni čip 100 USD ili manje, minimalni i maksimalni iznos gotovine je 100 USD.

Imajte na umu da se ovaj bonus ne može koristiti za igranje: Baccarat, Craps, Pontoon 21, Pai Gov Poker, Shooting games, Sic Bo, Roulette ili Var i prethodno pomenuta pravila će se primenjivati čak i nakon što se ispuni zahtev za igranje.

[2023-08-12 08:56:31] [lcbtmdk42z] lepljivi bonus?

[2023-08-12 08:56:48] [lcbtmdk42z] ne igram ih tako da to nije problem

[2023-08-12 08:57:06] [Ben Francis] Šta mislite pod lepljivim bonusom?

[2023-08-12 08:57:26] [lcbtmdk42z] kao kada podnesem zahtev za povlačenje

[2023-08-12 08:57:35] [lcbtmdk42z] bonus od 25 se oduzima

[2023-08-12 08:58:11] [Ben Francis] Ne, ako završite igranje, imaćete pravo na 100 dolara.

[2023-08-12 08:58:13] [lcbtmdk42z] bonus se drži kazina

[2023-08-12 08:58:30] [Ben Francis] Ovo je samo za bonuse za meč.

[2023-08-12 08:58:31] [lcbtmdk42z] kako to da moja bilansna kutija ne prikazuje prolaz

[2023-08-12 08:59:25] [Ben Francis] Pošto je dodat na vaš nalog, a niste ga vi iskoristili, sistem ga ne prepoznaje kao besplatan čip.

[2023-08-12 08:59:28] [Ben Francis] Imate li još pitanja sa kojima vam mogu pomoći sada?

[2023-08-12 08:59:40] [lcbtmdk42z] koliko ius 30 trimes 25?>

[2023-08-12 09:00:05] [Ben Francis] 750 dolara.

[2023-08-12 09:00:13] [lcbtmdk42z] o, mislio sam više od toga

[2023-08-12 09:00:33] [lcbtmdk42z] pa se vraćam ovde da saznam da li sam završio plaithru?

[2023-08-12 09:00:52] [Ben Francis] Da, nakon što malo igrate, možete nam se ponovo pridružiti putem ćaskanja i mi ćemo to proveriti za vas.

[2023-08-12 09:00:58] [lcbtmdk42z] okies

[2023-08-12 09:01:06] [lcbtmdk42z] zvuči dobro i hvala vam na dodatku čipa

[2023-08-12 09:01:29] [lcbtmdk42z] to cenim i nadam se da ću osvojiti ovaj za moj veliki 40 rođendan za 4 dana

[2023-08-12 09:01:41] [Ben Francis] Srećan rođendan Benjamin.

[2023-08-12 09:01:54] [Ben Francis] Nadam se da ćete uživati 🙂 srećno.

[2023-08-12 09:01:57] [Ben Francis] Na kraju našeg ćaskanja, videćete kratku anketu, veoma bismo cenili minut vašeg vremena da ocenite uslugu koju sam pružio. Hvala vam

[2023-08-12 09:02:00] [lcbtmdk42z] hvala sitr

[2023-08-12 09:02:02] [Ben Francis] Hvala vam puno što ste igrali u Slots Garden-u. Zaista cenimo vašu lojalnost. Zabavite se, srećno i ne oklevajte da se vratite bilo kada, mi smo tu za vas 24/7.

[2023-08-12 09:02:04] [lcbtmdk42z] okies

ID ćaskanja: 6753328

S poštovanjem,

Tim za podršku uživo

[2023-08-12 08:55:54] [lcbtmdx42z] whats the catch

[2023-08-12 08:56:06] [lcbtmdx42z] limits?

[2023-08-12 08:56:25] [Ben Francis] There is no catch Benjamin it's just a chip drop and it comes with these rules,

Standard Free Chip rules include a 30X wagering requirement for Slots and Keno, and a 60X wagering requirement on Allowed Table Games. The maximum cash out is 1 time the value of the free chip. If your free chip is $100 or less, the minimum and maximum cash out is $100.

Please be aware that this bonus cannot be used to play: Baccarat, Craps, Pontoon 21, Pai Gow Poker, Shooting games, Sic Bo, Roulette, or War and the previously mentioned rules will apply even after the playthrough requirement is fulfilled.

[2023-08-12 08:56:31] [lcbtmdx42z] sticky bonus?

[2023-08-12 08:56:48] [lcbtmdx42z] i dont play those so thats not a problem

[2023-08-12 08:57:06] [Ben Francis] What do you mean by Sticky bonus?

[2023-08-12 08:57:26] [lcbtmdx42z] like when i make the request for withdrawal

[2023-08-12 08:57:35] [lcbtmdx42z] the 25 bonus is subtracted

[2023-08-12 08:58:11] [Ben Francis] No, if you finish the playthrough you will be eligible for $100.

[2023-08-12 08:58:13] [lcbtmdx42z] the bonus sticks with the casino

[2023-08-12 08:58:30] [Ben Francis] This is for match bonuses only.

[2023-08-12 08:58:31] [lcbtmdx42z] how come my balance box doesnt show the playthrough

[2023-08-12 08:59:25] [Ben Francis] Because it was added on your account not redeemed by you, that's why the system doesn't recognize it as a free chip.

[2023-08-12 08:59:28] [Ben Francis] Do you have any more questions I can help you with right now?

[2023-08-12 08:59:40] [lcbtmdx42z] how much ius 30 trimes 25?>

[2023-08-12 09:00:05] [Ben Francis] $750.

[2023-08-12 09:00:13] [lcbtmdx42z] oh i thought more than that

[2023-08-12 09:00:33] [lcbtmdx42z] so i come back here to find out if i finished out the playthru?

[2023-08-12 09:00:52] [Ben Francis] Yes, after you play for a bit you may join us through chat again and we will check it for you.

[2023-08-12 09:00:58] [lcbtmdx42z] okies

[2023-08-12 09:01:06] [lcbtmdx42z] sounds good and thank you for the chip add

[2023-08-12 09:01:29] [lcbtmdx42z] its appreciated and hopefully i win this one for my big 40 birthday in 4 days

[2023-08-12 09:01:41] [Ben Francis] Happy Birthday Benjamin.

[2023-08-12 09:01:54] [Ben Francis] Hope you enjoy it 🙂 good luck.

[2023-08-12 09:01:57] [Ben Francis] At the end of our chat, you will see a short survey, we would greatly appreciate a minute of your time to rate the service I provided. Thank you

[2023-08-12 09:02:00] [lcbtmdx42z] thank you sitr

[2023-08-12 09:02:02] [Ben Francis] Thank you so much for playing at Slots Garden. We really appreciate your loyalty. Have fun, good luck and don't hesitate to come back anytime, we're here for you 24/7.

[2023-08-12 09:02:04] [lcbtmdx42z] okies

Chat ID: 6753328

Sincerely,

Live Support Team

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zdravo benjaminvess,

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Oni su juče odobrili povlačenje; međutim još uvek nisu isplatili povlačenje, navodeći da će za to trebati još 7 do 10 radnih dana, iako nakon što su dali iste tvrdnje o vremenskom okviru uz odobrenje, sumnjam u stvarnu isplatu i sumnjam da će tvrditi da su platili Međutim, nemojte to nikada učiniti, ali pošto je već odobreno i ne mogu ništa da otkažem ili promenim u ovom trenutku, bilo bi besmisleno nastaviti.

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Draga Benjaminvess ,

Hvala na informaciji. Možete li nas obavestiti kada primite uplatu? Pustiću tajmer da radi za kazino da vidim da li će potvrditi transakciju.

Srdačan pozdrav,

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Potvrđeno. Primila uplatu. Sada možemo zatvoriti ovu žalbu haha.

Gospode, trebalo je samo skoro 30 dana

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Draga Benjaminvess,

Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.

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