Dragi Francois,
Zahvaljujemo na podnošenju žalbe. Žao mi je zbog vašeg lošeg iskustva. Jeste li prošli postupak verifikacije, molim vas? Da li ste ikada ranije uspješno povukli novac?
Uz to, želio bih naglasiti da je Slots Garden jedno od kazina koje dugo čeka na isplate. Više o tome možete pročitati u našoj recenziji o ovom kasinu ovdje:
https://casino.guru/slots-garden-online-casino-review
„Cijela kazino grupa uglavnom cilja Sjedinjene Države i Kanadu. Zbog toga, sva kazina u ovoj grupi kazina dijele dvije specifične osobine - niža ograničenja povlačenja tjedno i dugo vrijeme čekanja na isplate. Trebali biste očekivati da će prvo povlačenje trajati dugo (u nekim slučajevima i jedan ili dva mjeseca). "
„S obzirom na to, svim igračima koji razmišljaju o igranju s ovom grupom kazina savjetujemo da budu spremni na duže nego što je uobičajeno vrijeme čekanja. Ako imate mogućnost, preporučujemo upotrebu Bitcoin ili Neteller plaćanja koja su pouzdanija i nešto brža. "
Ipak, vjerujem da ćemo vam moći pomoći da što prije riješite svoj problem. Radujem se vašem javljanju.
Srdačan pozdrav,
Kristina
Dear Francois,
Thank you for submitting your complaint. I’m sorry to hear about your bad experience. Did you pass the verification process, please? Have you ever made a successful withdrawal before?
Additionally, I would like to point out, that Slots Garden is one of the casinos which has long waiting payout times. You can read more about it in our review about this casino here:
https://casino.guru/slots-garden-online-casino-review
„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."
„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."
Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.
Best regards,
Kristina
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