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I have been waiting for my withdrawal since about nov 10th and they keep giving me the run around

Dear Npedregon81,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please specify which payment method you have opted for? Have you withdrawn any winnings successfully in the past from this casino?

In the meantime, I would suggest checking our review for Slots of Vegas Casino: https://casino.guru/Slots-of-Vegas-Casino-review:

„The whole casino group targets mainly United States and Canada. Because of this, all of the casinos in this group casinos share two specific traits – lower withdrawal limits per week and long waiting payout times. You should expect the first withdrawal to take a long time (in some cases even one or two months)."

„That being said, we advise all players considering playing with this group of casinos that they should be prepared for longer-than-usual waiting times. If you have the option, we recommend using Bitcoin or Neteller payments, which are more reliable and somewhat faster."

Nevertheless, I believe we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear Npedregon81,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I opted for bitcoin withdrawl and this is my first time withdrawing from slots of vegas

Thank you very much, Npedregon81, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Npedregon81!

I will be looking after your complaint from now on. Please let me invite Slots of Vegas Casino to this conversation to help us resolve your issue.

Hey all,

Looks like things are moving along nicely, the requested withdrawal was approved on the 11th of January. I've gone ahead and escalated it to the requisite department and it should be paid out relatively soon if I had to guess, being as it's a Bitcoin payment you should see it reflected in your Bitcoin wallet not too long thereafter.

Keep us posted.

Best,

Nick and Slots of Vegas

Thank you Nick and Slots of Vegas Casino for your answer.

Npedregon81, please keep us updated when you'll receive your funds.

Yes I recieved my payment ..Thank you so much

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.