pozdrav svima,
Nažalost, sistem isplate nije tako jednostavan kako bismo svi željeli, ovisimo o trećim stranama koje pružaju usluge plaćanja i moramo se pridržavati njihovih posebnih direktiva kako bismo olakšali plaćanje. Kazino izdaje isplatu trećem licu koristeći odobrene detalje plaćanja koji se nalaze na računu igrača, u ovom slučaju je odobreni način povlačenja u evidenciji i dalje registriran kao plaćanje čekom.
Naravno, moguće je prebaciti se na bankovno plaćanje, ali to nije tako jednostavno kao zahtijevati da se plati kao bankovno plaćanje u traženom povlačenju. Neophodni detalji računa i dokumentacija moraju se prvo dostaviti i pregledati kako bi se osiguralo da se plaćanje može izvršiti na taj konkretan račun kako to zahtijevaju dobavljači plaćanja treće strane.
Još uvijek je potrebno nekoliko manjih detalja i obratili smo se da pomognemo u promjeni za buduća povlačenja. Uz to, otkazivanje fizičkog čeka nosi naknadu od 250 USD od treće strane koja se uklanja prije nego što se uplata ponovno izda igraču, kao i oduzimanje naknada za bankovne transakcije. Takođe postoji pitanje vremena u smislu ponovnog izdavanja plaćanja i isporuke od treće strane što bi kumulativno moglo biti jednako vremenu obrade čeka u banci.
Nije idealno, i nikome ne prija ni najmanje nama. Svakako da svi želimo (ne više od nas) da se ovaj proces pojednostavi (kriptovaluta utire put za svjetliju i efikasniju budućnost vjerujemo), ali takva je situacija trenutno.
Ukratko, najrazboritiji plan akcije je biti strpljiv i držati se trenutne metode povlačenja, bojim se.
Kao organizacija se izvinjavamo zbog kašnjenja i nepotrebnog stresa, nadamo se da će ček biti dostavljen u kratkom roku i da će ga banka obraditi na vrijeme.
Sve najbolje,
Nick i Slots of Vegas
Greetings all,
Unfortunately the payout system isn't as simple as we would all prefer, we depend on 3rd party payment providers and must adhere to their particular directives in order to facilitate payment. Payment is issued by the casino to the 3rd party using the approved payment details on file in the player account, in this case the approved method of withdrawal on file was still registered as check payment.
It is of course possible to switch to wire payment however it's not as simple as requesting it to be paid as wire in the requested withdrawal. The necessary account details and documentation must be first submitted and reviewed to assure that payment can be made to that specific account as required by the 3rd party payment providers.
There are still a few minor details required and we have reached out to assist in the changeover for future withdrawals. That said, cancelling a physical check carries a $250 fee from the 3rd party which is removed before payment is reissued to the player as well as the subtraction of the wire fees. Also there is the issue of time in terms of reissue of payment and delivery from the 3rd party which cumulatively could equal the bank processing time on the check.
It's not ideal, and pleases no one least of all us. Certainly we all wish (none more than us) that this process could be simplified (crypto currency is paving the way for a brighter and more efficient future we believe) but this is the situation currently.
In short, the most prudent plan of action is to be patient and stick with the current withdrawal method I'm afraid.
As an organization we do apologize for the delay and any undue stress, hopefully the check will be delivered shortly and processed by the bank in good time.
Best wishes,
Nick and Slots of Vegas
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