Slots Villa Casino - Povlačenje igrača je odgođeno.

I made a 500$ withdrawal June 28th. They emailed asking a time to call and when I answered it played an automated message. Then via chat I gave them my bitcoin address they were asking for and they have repeatedly told me 24 to 48 hrs for contacting me back and 7 to 10 business days for withdrawal or 3 more business days. No one will call me or respond to the numerous emails I've sent.

Dear Rachel,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please confirm that you have completed account verification successfully? Have you received any funds previously or this were your first withdrawal request?

Do I understand correctly that the payment is still pending inside your account without being processed?

Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I did complete my verification. I also made 2 deposits before this withdrawal. I've also messages the casino several times without a response. I've been told several times that it only a matter of time.... past the time I was told I would get my money.

Thank you very much, Rachel, for providing all the necessary information. I will now transfer your complaint to my colleague Martin who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Rachel!

From now on, I will take care of your complaint. I would like to invite Slots Villa Casino's representatives into this complaint in order to help us resolve the withdrawal issue.

Thank you for your help.

We would like to ask Slots Villa Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’, which will have negative impact on the casino's rating.

Thankfully, I was finally paid out this morning.

Hello Rachel!

That is certainly a great thing! As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.