Dragi KevBen33,
Proverili smo informacije o vašoj situaciji i možemo da prijavimo sledeće.
Zaista, primili ste e-poštu sa ponudom bonusa na depozit u kojoj je navedeno da bonus od 150% + 150 besplatnih okretaja nema maksimalnu isplatu.
Ovo je zaista tačno, ne postoji maksimalna isplata za ovaj bonus.
Međutim, takođe želimo da vas obavestimo da je stranica sa uslovima i odredbama bila aktivna za ovu promociju depozita tokom njenog važenja. Ova stranica detaljno opisuje uslove i odredbe bonusa.
U skladu sa klauzulom 7 uslova i odredbi ovog bonusa, maksimalni iznos koji se može pretvoriti u pravi novac nakon što je ulaganje bonusa završeno je k5 originalnog iznosa bonusa. Nakon toga, svi naredni dobici nemaju ograničenja za povlačenje.
Dakle, nakon što su uslovi za klađenje ispunjeni, vaš bonus saldo je ispravljen u skladu sa uslovima i odredbama bonusa. Dobili ste 75 EUR bonusa za vaš depozit, nakon opklade maksimalni iznos konverzije u pravi novac je bio 375 EUR.
Sada možete nastaviti da igrate bez ikakvih ograničenja povlačenja.
Dragi Petre,
Sa naše strane je izvršena korekcija stanja korisnika u skladu sa uslovima bonusa. Takođe pružamo snimak ekrana ove promocije depozita i njenih uslova i odredbi.
Pozdravi,
Odeljenje za rizik kazina Smokace.
Dear KevBen33,
We have checked the information about your situation and can report the following.
Indeed, you received an email with a deposit bonus offer which stated that the 150% + 150 freespins bonus has no maximum cashout.
This is indeed true, there is no maximum cashout for this bonus.
However, we would also like to inform you that the terms and conditions page was active for this deposit promotion for the duration of its validity. This page detailed the bonus terms and conditions.
According to clause 7 of the terms and conditions of this bonus, the maximum amount that can be converted into real money after the wagering of the bonus is completed is x5 of the original bonus amount. After that, any subsequent winnings have no withdrawal restrictions.
Thus, after the wagering requirements have been met, your bonus balance has been corrected in accordance with the bonus terms and conditions. You received 75 EUR bonus for your deposit, after wagering the maximum amount of conversion into real money was 375 EUR.
Now you can continue playing without any withdrawal restrictions.
Dear Peter,
From our side the correction of the user's balance was done in accordance with the bonus terms and conditions. We also provide a screenshot of this deposit promotion and its terms and conditions.
Regards,
Smokace Casino Risk Department.
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