Dragi Mihal,
Detaljno smo razmotrili žalbu igrača PLAIER1063091( ramona_riveros@outlook.com ) .
Evo detalja o nalogu igrača
1) Igrač je dva puta deponovao svoj račun sa pripejd kartice (50000ARS+50000ARS) i jednom iz Skrill novčanika (2300ARS).
2023-06-27, igrač PLAIER1063091 je podneo zahtev za povlačenje 110000ARS.
Dana 27.06.2023., pokrenuta je dodatna verifikacija na nalogu igrača PLAIER1063091 na osnovu sumnjive aktivnosti na nalogu igrača.
Dodatna verifikacija je započeta u skladu sa stavom pravila:
2.4.1 Odeljenje za finansije može odložiti obradu zahteva za povlačenje zbog dodatne provere.
Odeljenje za rizik 2023-06-28 nakon što je proučilo celokupnu istoriju klađenja igrača PLAIER1063091, ustanovljeno je sledeće:
Prema našim pravilima kazina, klijent mora da napravi k3 iznosa depozita da bi mogao da podigne sredstva.
1) Svi depoziti igrača PLAIER1063091 su uloženi u igri MONOPOLI Big Baller sa maksimalnom povraćajem opklade. (Radnje su izvršene namerno da bi se depozitni obrt k3 izvršio u skladu sa pravilima), s tim da razlika u opkladama i gubicima ili dobicima nije prelazila 10-15% bilansa klijenta, a više od 90% ukupnog iznosa opklada klijenta su napravljene na ovaj način.
2) Igrač PLAIER1063091 je napravio depozit sa pripejd karticom i zatražio povlačenje u torbicu Skrill.
Imamo sve razloge da tvrdimo da je došlo do kršenja politike borbe protiv pranja novca, čime se grubo krše odredbe projekta.
Na osnovu ovih podataka, Odeljenje za rizik kazina odlučilo je da je igrač namerno sprovodio sve radnje za pranje sredstava.
Prema pravilima našeg kazina:
11. Kazino zadržava pravo da prati sve transakcije u cilju sprečavanja pranja novca. Pored toga, Kazino zadržava pravo da sa posebnom pažnjom, iu meri u kojoj je to moguće, ispita pozadinu i svrhu bilo koje složene ili velike transakcije i bilo koje transakcije koje su po svojoj prirodi posebno verovatno povezane sa pranjem novca.
Aktivnost klađenja će se pratiti zbog nepravilnih obrazaca.
Dana 2023-06-28 igrački račun PLAIER1063091 je zatvoren bez prava otvaranja i stanje je poništeno zbog kršenja pravila našeg kazina prema paragrafu pravila:
14.6. U tom slučaju, ako zatvorimo vaš nalog zbog dosluha, prevare, prevare, pranja novca, drugih kriminalnih aktivnosti ili kršenja Uslova korišćenja, što je oštetilo nas ili bilo koju treću stranu, stanje vašeg naloga neće biti -povraćaj i smatra se oduzetim.
2023-06-28 Imejl sa detaljnim informacijama o razlogu zatvaranja naloga je poslat igraču na njegovu e-poštu ramona_riveros@outlook.com .
Kao što vidite, sve radnje u vezi sa nalogom igrača vršene su striktno u skladu sa pravilima našeg kazina, koja su javno dostupna i ne kriju se ni od koga.
Srdačan pozdrav.
Odeljenje za rizik kazina Smokace.
Dear Michal,
We have reviewed in detail the complaint of player PLAYER1063091(ramona_riveros@outlook.com) .
Here are the details of the player's account
1) The player deposited his account twice from prepaid card(50000ARS+50000ARS) and once from Skrill wallet(2300ARS).
On 2023-06-27, player PLAYER1063091 made a withdrawal request for 110000ARS.
On 2023-06-27, additional verification was initiated on player PLAYER1063091's account based on suspicious activity in the player's account.
The additional verification was initiated in accordance with the paragraph of the rule:
2.4.1 The Finance Department may delay processing a withdrawal request due to additional verification.
Risk Department 2023-06-28 having studied the entire betting history of the player PLAYER1063091 , it was found the following:
According to our casino regulations, a customer must make x3 of the deposit amount to be able to withdraw funds.
1) All deposits of player PLAYER1063091 were wagered in the game MONOPOLY Big Baller with a maximum bet refund. (Actions were performed intentionally to make the deposit turnover x3 according to the rules), with the difference in bets and losses or winnings did not exceed 10-15% of the client's balance, and more than 90% of the total amount of client bets were made in this way.
2) The player PLAYER1063091 made a deposit with a prepaid card and requested a withdrawal to the purse Skrill.
We have every reason to assert a violation of AML policy, which grossly violates the regulations of the project.
On the basis of these data, the Risk Department of the casino decided that the player purposefully carried out all actions to launder funds.
According to the rules of our casino:
11. Casino reserves the right to monitor all transactions with a view to prevent money laundering. Furthermore, Casino reserves the right to examine with special attention, and to the extent possible, the background and purpose of any complex or large transactions and any transactions which are particularly likely, by their nature, to be related to money laundering.
Betting activity will be monitored for irregular patterns.
On 2023-06-28 player account PLAYER1063091 was closed without the right of opening and the balance was canceled due to a violation of our casino rules according to the paragraph of the rules:
14.6. In that case, if we should close your account because of collusion, cheating, fraud, money laundering, other criminal activities or breaching of the Terms of Use, which has damaged us or any other third party, the balance of Your Account will be non-refundable and deemed to be forfeited.
2023-06-28 A email with detailed information about the reason of the account closing was sent to the player on his e-mail ramona_riveros@outlook.com.
As you can see all actions in relation to the player's account were performed strictly within the rules of our casino, which are publicly available and do not hide from anyone.
Best regards.
Smokace Casino Risk Department.
Izmenjeno
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