Dragi Mihal,
Pružamo informacije u vezi sa ovom žalbom.
Obaveštavamo vas da je 13. novembra 2023. godine račun zatvoren po sledećim pravilima:
7.5. Ako igrač zatvori svoj kazino nalog zbog „problema sa kockanjem"/„gubljenja kontrole nad kockanjem"/„zavisnosti od kockanja", igraču je zabranjeno da igra na sajtovima partnera u kazinu.
Igrač se slaže da ne otvara novi nalog. Kazino nije odgovoran za vaše otvaranje novog naloga ili bilo kakve gubitke koje možete imati nakon otvaranja novog naloga. Zadržavamo pravo da u bilo kom trenutku zatvorimo nalog kreiran kršenjem ovih pravila.
07.05.2020. Igrač je sam zatvorio svoj nalog zbog zavisnosti od kockanja u našem projektu podružnice.
09/10/2023 Igrač je namerno zaobišao blokiranje tako što je dao druge podatke i registrovao se na našem projektu.
Zbog kršenja pravila projekta, račun je zatvoren 13.11.2023, a stanje od 2650 EUR je poništeno.
E-mail je takođe poslat igraču 13. novembra 2023. sa detaljima.
Obaveštavamo vas da su sve radnje u vezi sa računom igrača sprovedene striktno u skladu sa važećim pravilima našeg kazina.
Najlepše želje,
Odeljenje za rizik kazina Smokace.
Dear Michal,
We are providing information regarding this complaint.
We inform you that on November 13, 2023, the account was closed according to the following rules:
7.5. If a player closes their casino account due to a "gambling problem"/"loss of control over gambling"/"gambling addiction", then the player is prohibited from playing on casino partner sites.
The player agrees not to open a new account. The casino is not responsible for your opening a new account or any losses you may incur after opening a new account. We reserve the right to close an account created in violation of these rules at any time.
05/07/2020 The player himself closed his account due to gambling addiction in our subsidiary project.
09/10/2023 The player deliberately bypassed the blocking by providing other data and registering on our project.
Due to a violation of the project rules, the account was closed on 11/13/2023, and the balance of 2650 EUR was canceled.
An email was also sent to the player on November 13, 2023 with details.
We inform you that all actions regarding the player’s account were carried out strictly in accordance with the current rules of our casino.
Best wishes,
Smokace Casino Risk Department.
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