Dragi karamikosi,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem sa Smokace kazinom.
Imajte na umu da kazino mora da proveri sve načine plaćanja koji su korišćeni za deponovanje da bi se uverio da novac pripada isključivo vama.
Ako niste u mogućnosti da date fotografiju izgubljene kartice, predlažem da posetite svoju banku i zatražite zvaničan dokument da je kartica pripadala vama. Trebalo bi da sadrži vaše lične podatke, broj kartice i pečat banke.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear karamikos,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem with Smokace Casino.
Please understand that the casino has to verify all the payment methods that were used for depositing to make sure the money belongs solely to you.
If you are unable to provide a photograph of your lost card, I suggest you visit your bank and request an official document that the card belonged to you. It should contain your personal details, card number, and the stamp from the bank.
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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