Osvojio sam 15 hiljada nakon što sam položio veoma zdrav iznos u kazino. Uradio sam automatsku verifikaciju, a zatim sam krenuo i morao sam da uradim verifikaciju e-pošte. Konačno je to uradio i dobio odobrenje. Pitao sam o povlačenju u roku od 24 sata kako je oglašeno i čet mi je rekao da je to zapravo 24 radna sata, što znači ukupno 3 dana.
Njihovi uslovi kažu da vam je dozvoljeno povlačenje 3000 evra za 24 sata i 1000 evra dnevno. Povlačim 3 puta po 1000 dolara i nakon par dana kašnjenja i e-poruka, dobio sam prvo povlačenje. Ostala 2 su otkazana. Poslao sam e-poštu finansijskom odeljenju jer ćaskanje nikada ne može pomoći ni u čemu i kaže samo da pošalje e-poštu finansijskom odeljenju. Nikada nisam dobio mejlove od finansijskog odeljenja i morao sam da pitam čet šta se dešava i dao sam rezervnu e-poštu. Ovo još uvek nije rešeno, svaki imejl moram da tražim od četa da pošalje transkript. Ipak, još uvek dobijam promotivnu e-poštu.
Nedavno su mi rekli da imam raspored da dobijem svojih 1300 dolara dnevno, a drugi će doći danas, ali moj račun je otkazan nakon tog povlačenja. Pitao sam chat i ovo je odgovor koji su dali.
Sara
Dodajte besplatno
uživo ćaskanje
na vaš sajt
Sara
07:14
Ime: : Lucas
E-mail: : lucas_z***@iahoo.com
Katedra: : 1) Odsek za engleski jezik
Dobrodošli u SmokAce!
Molimo vas da pojasnite kako vam možemo pomoći?
Zbog velikog obima posla, agentu LiveChat-a može biti potrebno nekoliko minuta da odgovori.
Izvinjavamo se zbog mogućih neprijatnosti.
07:14
Zdravo, dragi igraču. Moje ime je Sara.
Reci mi, molim te, kako mogu da ti pomognem?
07:14
07:15
Prošao sam samo jedno povlačenje, trebalo bi da mogu da podignem 3000 dolara dnevno, poslednje povlačenje je poništeno
07:15
Dvaput sam poslao e-poštu finansijskom timu i nisam dobio odgovor
Sačekajte nekoliko minuta, proveriću informacije.
07:16
Odeljenje za finansije zadržava pravo da izvrši isplate prema individualnom rasporedu i odredi maksimalni i minimalni iznos povlačenja za svaku proceduru isplate, kao i vreme potrebno za ovu proceduru, koje može da varira u zavisnosti od načina isplate, statusa računa i ostalog. mogući faktori koji utiču na proces povlačenja sredstava.
Ako ste već poslali zahtev finansijskom odeljenju, sačekajte odgovor. Svi zahtevi se razmatraju jedan po jedan.
A zatim je dodao raspored povlačenja od jednog dnevno. Koji je prvi otkazan.
Zašto kad god pobedite, sve što dobijate je zaobilaženje povlačenja? Svi njihovi uslovi izgledaju kao sugestije i oni će povući kada im se prohte. Takođe sam nekoliko puta tražio da popravim neodgovor na e-poštu i to nije rešeno. Ja sam čest igrač i kladim se na zdrave iznose, samo želim kazino koji može brzo da izdaje povlačenja. Da li to više postoji?
Molim vas pomozite, pošto dobijam informacije od kazina u brzini i trenutno sedim 3 dana otkako je prošlo moje prvo povlačenje i prema njihovom rasporedu koji je rekao da je prvo povlačenje trebalo da bude danas 31., prikazuje se kao otkazano.
Jedini odgovor koji stalno dobijam iz ćaskanja je ovaj.
Kazino zadržava pravo plaćanja u skladu sa individualnim rasporedom.
Molim vas pomozite, komunikacija je bila loša iu smislu obrazloženja.
I won 15k after depositing a very healthy amount into the casino. Did the automatic verification, then got the run around and had to do email verification. Finally did that and got approved. I asked about the withdrawal within 24 hrs as advertised and chat told me that it's actually 24 working hours, which means 3 days total.
Their terms state you are allowed $3000 Euro withdrawal in 24 hrs, and $1000 Euro a day. I withdraw 3 times $1000 and after a couple days delays and emails, I got the first withdrawal. The other 2 were canceled. I emailed the financial department as chat never can help with anything and says to just email financial department. I never got emails back from the financial department and had to ask chat what was happening and gave a back up email. This still hasn't been resolved, every email I have to ask chat to send the transcript. I am still however receiving promotional email.
Most recently I was told I was on a schedule to receive my $1300 per day, with the 2nd one coming today, but my account shows canceled on that withdrawal. I asked chat and this is the answer they gave.
Sara
Add free
live chat
to your site
Sara
07:14
Name: : Lucas
E-mail: : lucas_z***@yahoo.com
Department: : 1) English Department
Welcome to SmokAce!
Please clarify how we can help you?
Due to heavy workload, it may take a few minutes for a LiveChat agent to respond.
We apologize for the possible inconvenience caused.
07:14
Hello, dear player. My name is Sara.
Tell me, please, how can I help you?
07:14
07:15
I've only had one withdrawal go through, I am supposed to be able to withdraw $3000 a day, the last withdrawal was canceled
07:15
I emailed the finance team twice and have not received an answer back
Please wait a couple of minutes, I will check the information.
07:16
The Finance Department reserves the right to make payments according to an individual schedule and set the maximum and minimum withdrawal amount for each withdrawal procedure, as well as the time required for this procedure, which may vary depending on the withdrawal method, account status and other possible factors affecting the process of withdrawing funds.
If you have already sent a request to the financial department, then please wait for a response. All requests are considered one by one.
And then added the withdrawal schedule of one per day. Which the first has been canceled.
Why is it whenever you win, all you get is the runaround on withdrawals? All of their terms seem like suggestions and they will do withdrawals when they feel like it. I've also asked several times to fix the non response to email and it hasn't been resolved. I'm a frequent player and bet healthy amounts, I just want a casino that can issue withdrawals quickly. Does that exist anymore?
Please help, as I am receiving a snails pace of information from the casino and have been sitting at now 3 days since my first withdrawal has gone through and according to their schedule that said first withdrawal was to be today the 31st, shows as canceled.
The only answer I keep receiving from chat is this.
The casino reserves the right to make payments in accordance with an individual schedule.
Please help, communication had been abysmal on the reasoning as well.
Izmenjeno od strane Casino Guru administratora
Automatski prevedeno:
