The player from Alberta had won 2400 but was frustrated with the casino's maximum cashout limit of 750 and the repeated cancellations of his withdrawals. At that point, his last cashout of 700 was blocked, along with his access to the site. The Complaints Team had attempted to gather more information from him, but due to a lack of response, the investigation could not proceed, leading to the rejection of the complaint.
Igrač iz Alberte je osvojio 2400, ali je bio frustriran maksimalnim ograničenjem gotovine u kazinu od 750 i ponovljenim poništavanjem njegovih isplata. U tom trenutku, blokiran je njegov poslednji cashout od 700, zajedno sa pristupom sajtu. Žalbeni tim je pokušao da od njega prikupi više informacija, ali zbog nedostatka odgovora istraga nije mogla da se nastavi, što je dovelo do odbijanja žalbe.