Dragi ntusai17,
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za problem koji ste naišli na SnatchCasinu sa slot igrom Vood Luck. Zvuči frustrirajuće što ste prekinuli vezu i ne možete da povratite bonus dobitke.
Da biste bolje razumeli vašu situaciju i pomogli vam efikasno, da li biste mogli da dostavite neke dodatne informacije?
- Da li ste primili neke specifične poruke o grešci kada vas je kazino izbacio tokom bonus igre?
- Kada ste se ponovo prijavili, da li ste proverili svoju istoriju transakcija ili igara da biste videli bilo kakav zapis o nedostatku bonusa ili dobitaka?
- Da li ste dobili bilo kakav odgovor ili objašnjenje od tima za podršku Snatch kazina u vezi sa izgubljenim bonusom ili sredstvima?
Takođe možete direktno proslediti bilo koju relevantnu komunikaciju ili snimke ekrana petronela.k@casino.guru da nam pomognete da dobijemo jasniju sliku o vašem slučaju.
Hvala vam što ste dali ove detalje – oni će nam zaista pomoći da proučimo problem i radimo na pronalaženju rešenja koje odgovara svima. Cenimo vašu saradnju.
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće.
Hvala unapred na odgovoru.
Srdačan pozdrav,
Petronela
Dear ntousai17,
Thank you very much for submitting your complaint. I’m sorry to hear about the issue you experienced at SnatchCasino with the Wood Luck slot game. It sounds frustrating to have been disconnected and unable to recover your bonus winnings.
To better understand your situation and assist you effectively, could you please provide some additional information?
- Did you receive any specific error messages when the casino kicked you out during the bonus game?
- When you logged back in, did you check your transaction or game history for any record of the missing bonus or winnings?
- Have you received any response or explanation from Snatch Casino’s support team regarding the lost bonus or funds?
You can also forward any relevant communication or screenshots directly to petronela.k@casino.guru to help us get a clearer picture of your case.
Thanks for providing these details – they’ll really help us dig into the issue and work towards finding a solution that works for everyone. We appreciate your cooperation.
I hope we will be able to help you resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
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