NaslovnaPritužbeSnatch Casino - Igrač se bori sa ponovljenim odbijanjem povlačenja.
Snatch Casino - Igrač se bori sa ponovljenim odbijanjem povlačenja.
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45.000 R$
Snatch Casino
Index sigurnosti:Visok
Sigurnosni indeks
Kazina sa visokim indeksom sigurnosti obično imaju veliki broj posetilaca i mali broj nerešenih pritužbi. Igrači mogu očekivati da će igrati sigurno i da će prema njima dobro postupati u kazinima sa visokim indeksom sigurnosti.
Poslato:
22/06/2023
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Rešeno : 07/08/2023
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The player from Brazil has made multiple deposits at the casino and faced issues with withdrawals after winning. Despite providing the necessary verification documents and following their instructions, they experienced unsuccessful withdrawal attempts, delays, and conflicting information about their PIX email. We ended up closing the complaint as resolved since the casino processed all the player's withdrawal requests. Even though the player failed to confirm receipt of the payment in the given timeframe, we assumed the information was correct.
Igrač iz Brazila je napravio više depozita u kazinu i suočio se sa problemima sa povlačenjem novca nakon pobede. Uprkos pružanju neophodnih dokumenata za verifikaciju i praćenju njihovih uputstava, imali su neuspešne pokušaje povlačenja, kašnjenja i konfliktne informacije o njihovoj PIKS e-pošti. Na kraju smo zatvorili žalbu kao rešenu pošto je kazino obradio sve zahteve igrača za povlačenje. Iako igrač nije uspeo da potvrdi prijem uplate u datom vremenskom okviru, pretpostavili smo da su informacije tačne.
Ušao sam u ovaj kazino samo po napomeni na guruu. Deponovao sam više od 6k, uvek visoke depozite i instant. Kada sam konačno uspeo da osvojim nešto, iznenađenje! Počeli su da traže verifikaciju, jesam, tražili su još 3, jesam. nakon provere su rekli da provajder to analizira, nakon toga je počeo da odbija moja povlačenja. prvo sam bez razloga tražio povlačenje 15k brl (njihov dnevni limit) onda su mi rekli da napravim 3k od 2.500 (pola iznosa) takođe sam tražio i oni su odbili. rekli su da je moj pik email pogrešan. logično, pik koji deponujem je cpf, pik koji žele je e-mail. moj imejl je drugačiji za pik. Pokušao sam da podignem na drugi način (bankovni transfer) sa svim ispravnim podacima, i dalje bezuspešno. pored kašnjenja i više odlaganja. Ne mogu da verujem da ste stavili 8 za kazino koji očigledno čini sve da ošteti plen. to je bilo moje prvo povlačenje nakon nekoliko depozita uvek istim metodom. zlostavljanje koje nikada nisam video isto. imam sve otiske e-mailova.
I only entered this casino by the note on the guru. I deposited more than 6x, always high deposits, and instant. When I finally managed to win something, a surprise! They started asking for verification, I did, they asked for 3 more, I did. after verification they said that the provider was analyzing it, after that it started to refuse my withdrawals. first for no reason, I asked for a withdrawal of 15k brl (their daily limit) then they told me to make 3x of 2,500 (half the amount) I also asked and they refused. they said my pix email was wrong. logical, the pix I deposit is cpf, the pix they want is the email. my email is different for pix. I tried to withdraw by another method (bank transfer) with all the right data, still without success. in addition to the delays and more delays. I can't believe you guys put an 8 for a casino that obviously does everything to damage the loot. it was my first withdrawal after several deposits always with the same method. an abuse I've never seen the same. i have all prints of e-mails.
Hvala vam puno što ste podneli žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja, kako bih u potpunosti razumeo celu situaciju. Da li sam dobro razumeo da ste uspešno prošli verifikaciju? Možete li, molim vas, da postavite ovde snimak ekrana svoje istorije povlačenja?
Da li ste akumulirali svoje dobitke sa ili bez aktivnog bonusa?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala vam unapred na odgovoru.
Srdačan pozdrav,
Kristina
Dear pedroshd,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Do I understand correctly that you successfully passed the verification? Could you please post here a screenshot of your withdrawal history?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Uvek sam deponovao istim metodom, oni imaju sve moje podatke, moje dokumente, moje depozite. Sve u moje ime, nikada nisam koristio ništa treće strane. Deponovao sam više od 6 puta pre nego što sam zatražio povlačenje. Pokušavam ovo prvo povlačenje pre 7 dana. I svaki put to poriču, dajući razloge koji liče na izgovore.
I have always deposited using the same method, they have all my data, my documents, my deposits. All in my name, never used anything third party. I deposited more than 6x before requesting a withdrawal. I'm trying this first withdrawal 7 days ago. And every time they deny it, giving reasons that look like excuses.
Eu sempre depositei pelo mesmo método, eles tem todos os meus dados, meus documentos, meu depósitos. Tudo em meu nome, nunca usei nada de terceiros. Depositei mais de 6x antes de pedir um saque. Estou tentando esse primeiro saque a 7 dias. E todas as vezes eles negam dando motivos que parecem desculpas.
nikada u svom životu mi nije trebalo toliko „dokaza" da izvučem. bilo je više od 10 odbijanja, sve sa različitim razlozima. Ušao sam na ovu stranicu verujući guruu i belešci. ZA LjUBAV BOŽIJA POMOZI MI. DEPOZIRAO sam 7 puta tokom meseca i kada sam konačno pokušao da napravim prvo povlačenje, 7 dana me deli od toga da budem idiot na svaki mogući način.
never in all my life have I needed so many "evidence" to draw. there have been more than 10 refusals, all with different reasons. I entered this site by trusting the guru and the note. FOR THE LOVE OF GOD HELP ME. I DEPOSITED 7x during the month and when I finally tried to make the first withdrawal I am 7 days away from being made of an idiot in every possible way.
svi moji depoziti su napravljeni putem pik-a, sve sa mojim podacima, sve preko mog bankovnog računa. imaju sve moje podatke, samo ne žele da plate i stalno se pravdaju.
all my deposits were made by pix, all with my data, all through my bank account. they have all my data, they just don't want to pay and they keep making excuses.
Plašim se da ove otiske iznesem u javnost i da mi neko ukrade nalog, pokušao sam uklanjanjem i nije uspelo. Stvarno sam očajan. Nadam se da ćeš mi pomoći
I'm afraid of putting these prints in public and someone stealing my account, I tried remover and it didn't work. I'm really desperate. I hope you help me
Uplatili su prvu uplatu. Napravio sam 03 zahteva za isplate u iznosu od 2.500 BRL (kao što su poslali u mejlu) 03 zahteva sam napravio u istoj sekundi. Platili su samo 1 i prošlo je više od 1 sata. Ovom brzinom možete zamisliti koliko će vremena trebati da se primi, ovo izveštavam da pokažem sporu i zlonamernu praksu koja se koristi protiv mene. Kada otkažu povlačenje, odjednom su 03. kada će platiti 01 po jedan. dnevni limit je 15.000 brl i ne mogu da ga podignem za 01 dan jer me teraju da tražim po 2.500 a ne primaju sve odjednom.
updating:
They made the first payment. I made 03 requests for withdrawals in the amount of 2,500 BRL (as they sent in the email) I made the 03 requests in the same second. They paid only 1 and it's been more than 1 hour. At this rate you can imagine how long it will take to receive, I am reporting this to show the slow and malicious practice used against me. When they cancel the withdrawal, they are 03 at once. when will pay 01 at a time. the daily limit is 15,000 brl and I can't withdraw it in 01 day because they make me ask for 2,500 at a time and they don't accept all of them at once.
Pogledajte ovaj mejl koji sam dobio. trebaće mi više od mesec dana da dobijem svojih 45.000 nikada u životu nisam video takvu želju da ne plaćam igrače. Zaista se nadam da ste degradirali ovaj kazino. ovo je bizarno. na sopstvenoj veb stranici gurua piše ograničenje od 15.000 dnevno. Ovde sam stavio svoj novac samo zbog tvoje procene. Osećam se potpuno otrgnuto.
Look at this email I received. it will take me more than 1 month to receive my 45,000 never in my life have I seen such a desire not to pay the players. I really hope you guys downgraded this casino. this is bizarre. on the guru's own website it says 15,000 limit per day. I only put my money here because of your evaluation. I feel totally ripped off.
u oceni glasova kaže da su uslovi ugovora fer. ovo uopšte nije fer, uđeš na sajt sa limitom od 15.000 brl dnevno, uplaćuješ 1 mesec, a kada konačno uspeš nešto da osvojiš, treba 7 dana da dobiješ 2.500 a kažu da će platiti samo 2.500 svakog radnog dana. ovo ne može biti prihvatljivo.
in the evaluation of voices it says that the terms of contracts are fair. this is not fair at all, you enter the site with a limit of 15,000 brl per day, deposit for 1 month, and when you finally manage to win something, it takes 7 days to receive 2,500 and they say that they will only pay 2,500 each working day. this cannot be acceptable.
Izbrisao sam sve negativne komentare koje sam dao i sačekaću rešenje. Zaista uživam u trzanju i nadam se da će mi pomoći. Takođe se zahvaljujem guru ljudima na podršci. Sve što tražim je podrazumevano ograničenje povlačenja opisano na svakom sajtu koji govori o otimanju. 3.000 evra dnevno. ako je problem u metodi, mogu da izvrše povlačenje bankovnom transakcijom, imaju sve moje podatke.
I deleted all the negative comments I made and will wait for the solution. I really enjoy playing snatch and I hope they help me. I also thank the guru people for their support. All I'm asking for is the default withdrawal limit described on every site that talks about the snatch. 3,000 euros per day. if the problem is the method, they can make the withdrawals by bank transaction, they have all my data.
Zbunjen sam guru. 02 informacije koje se nalaze u odredbama i uslovima su:
Odredbe i uslovi za ugrađivanje sadrže ove informacije
- Postoji ograničenje od 3 istovremena zahteva za povlačenje. Maksimalni limiti povlačenja po transakciji / za 24 sata / mesec su određeni na sledeći način:
po transakciji: 1000 €
za 24 sata: 3000 €
mesečno: 50000 €
- Odeljenje za finansije obrađuje sve zahteve za povlačenje u roku od 24 sata od uspešne verifikacije identiteta i računa, svakog dana od 9:00 do 18:00 (GMT+3).
Moj poslednji zahtev za povlačenje je bio 23. 06, ali kažu da će početi da plaćaju tek 26.
Ovo je njihov raspored plaćanja
2500 BRL biće završeno 26.06.2023
2500 BRL biće završeno 27.06.2023
2500 BRL biće završeno 28.06.2023
Takođe po njihovim uslovima dnevni limit za podizanje iznosi 3.000 evra (15.000 brl), ali oni me ovlašćuju samo da podignem 2.500 brl dnevno u njihovom rasporedu.
Moje drugo pitanje: Ako se isplate obrađuju svakodnevno, zašto će raspored početi sa isplatama tek 26.? Podneo sam zahtev za povlačenje 24. i 24. su mi poslali mejl sa rasporedom plaćanja koji počinje 26.06.2023.
ne prate ograničenja povlačenja i takođe ne vrše svakodnevna plaćanja, zar ne?
Verujem da moraju da poštuju i ograničenja i datume.
U svakom slučaju, napraviću sva ažuriranja. Hvala
I'm confused guru. the 02 information that has in the terms and conditions are:
The snatch terms and conditions have this information
- There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:
per transaction: €1000
in 24 hours: €3000
per month: €50000
- All withdrawal requests are processed by the finance department within 24 hours of successful identity and account verification, every day from 9:00 am to 6:00 pm (GMT+3).
My last withdrawal request was on the 23rd of 06 but they say they will only start paying on the 26th.
This is the they schedule payment
2500 BRL will be completed 26.06.2023
2500 BRL will be completed 27.06.2023
2500 BRL will be completed 28.06.2023
Also in their terms the daily withdrawal limit is 3,000 euros (15,000 brl) but they only authorize me to withdraw 2,500 brl per day in their schedule.
My other question: If withdrawals are processed daily why is the schedule only going to start payments on the 26th? I made the withdrawal request on the 24th and on the 24th they sent me the email with the payment schedule starts in 26/06/2023.
they don't follow withdrawal limits and also don't make payments daily right?
I believe they have to honor both the limits and the dates.
ažuriranje: danas sam primio ovu e-poštu od njih u kojoj mi govore o ograničenjima, jer sam pitao. Savršeno, znam da mogu da podignem samo 2.500 (brl) po transakciji zbog metode koju sam deponovao (pik).
ono što želim je da ugrabi da ispoštuje svoju obavezu od 03 obrade dnevno. od dana verifikacije do danas je prošlo 9 dana i dobio sam samo 02 depozita. Obrada zahteva vreme i poslednji put sam dobio raspored od 2.500 dnevno, a nije bilo svaki dan. Dobio sam ga 23. i tek sam danas 26. otišao da primim prvu.
To jest, vreme za obradu 1 uplate (od 03) traje više od 1 dana. Tako da će mi trebati meseci da dobijem svoju ravnotežu. Još jednom želim da kažem da nemam nameru da napustim sajt, volim da imam sve igre i da mi se dopada moderan izgled.
Samo tražim razumno dnevno ograničenje kako bih mogao da nastavim da igram. Hvala!
Ako moram da nastavim sa povlačenjem kako jeste, tražim od Guru Casino-a da snizi ocenu otimanja jer nisu poštovali 03 dnevne procese. Nisam prvi koji donosi ovu informaciju, treba nam hvatanje za obavljanje bar svakodnevne obrade. do sada su: 9 dana nakon verifikacije i 02 obrađena povlačenja u iznosu od 2.500(brl) ili 500 evra. Trebalo bi da bude 7.500 brl dnevno. u 03 obrade.
update: today I received this email from them telling me about the limits, because I had asked. Perfect, I know that I can only withdraw 2,500(brl) per transaction due to the method I deposited(pix).
what I'm wanting is for snatch to honor its commitment of 03 processings per day. from the day of verification to today it's been 9 days and I've only received 02 deposits. Processing takes time and last time I got a schedule of 2,500 a day, and it wasn't every day. I received it on the 23rd and only went to receive the first one today on the 26th.
That is, the time to process 1 payment (out of 03) takes more than 1 day. So it will take me months to get my balance. Once again I would like to say that I have no intention of leaving the site, I like having all the games and I like the modern layout.
I'm just asking for a reasonable daily limit so I can keep playing. thanks!
If I have to continue withdrawing as it is, I ask Guru Casino to lower the snatch rating as they have not complied with the 03 daily processes. I'm not the first to bring this information, we need the snatch to perform at least daily processing. until now they are: 9 days after being verified and 02 withdrawals processed in the amount of 2,500(brl) or 500 euros. It should be 7,500 brl per day. in 03 processings.
Takođe sam im poslao ovaj e-mail danas, finansijskom odeljenju sa e-poštom support@snatchcasino.com ne odgovara mi pošto su poslali raspored plaćanja (23.06.2023.)
I also sent this email to them today, the financial department with the email support@snatchcasino.com does not answer me since they sent the payment schedule (23/06/2023)
Hvala na odgovoru, pedroshd. Da li sam dobro razumeo da je samo jedno povlačenje uspešno obrađeno? Koliko novca je trenutno na vašem kazino računu?
Pored toga, ako postoji bilo kakva druga relevantna komunikacija između vas i kazina, prosledite je na_KSKSKSKSKS_0@email.kkkkk. Alternativno, možete ga objaviti ovde. Hvala unapred.
Thank you for your reply, pedroshd. Do I understand correctly that only one withdrawal has been successfully processed? How much money is currently in your casino account?
Additionally, if there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru. Alternatively, you can post it here. Thank you in advance.
Zdravo Kristina, idemo. moj nalog je verifikovan nakon mnogih dokumenata i kašnjenja u odgovorima 19.06.
06/19 Do danas sam dobio 04
uplate, svaka 01 u iznosu od 2.500 BRL (500 evra). ukupno 1.500 evra za 10 dana (nakon provere dokumenata, mojih pobeda...).
27. poslali su mi sto da uplatim 1.500 evra za još 9 dana. Danas su mi poslali još jedan da platim istih 1.500 za 07 dana. Primljeni mejlovi nalaze se u prilozima. Pretpostavljam da si ti sigurno izgubljen, i ja sam.
Danas imam tačno 85.163 brl (17.032 evra) Kako oni to plaćaju trebaće mi 340 dana da sve dobijem. Verujem da ovo nije ni manje ni više razumno za kazino sa visokim rezultatom na indeksu bezbednosti.
Dobio sam 1 uplatu 26. iznosa: 2.500 BRL (500 evra)
Dobio sam 1 uplatu 27. iznosa: 2.500 BRL (500 evra)
Dobio sam 1 uplatu 28. iznosa: 2.500 BRL (500 evra)
Dodajem sledeće printscreenove:
1) printscreen iz T&C-a gde je tužno: "Postoji ograničenje od 3 istovremena zahteva za povlačenje. Maksimalna ograničenja povlačenja po transakciji / za 24 sata mesečno su određena na sledeći način:
a) po transakciji: 1000 €
b) za 24 sata: 3000 €
c) mesečno: 50000 €
2) printscreen sa njihovog rasporeda plaćanja 27. dana
3) printscreen sa njihovog rasporeda uplata danas 29.06
4) njihov odgovor guruu korisniku ovde koji navodi njihova ograničenja i nikada ne pominje takav raspored plaćanja sa 1 godinom za primanje.
5) printscreen menjaju moj zahtev za povlačenje u najavljenom iznosu od 3.000 evra dnevno i kažu da ga podelite na 2.500 i obrađuju samo 03 uplate dnevno.
Verujem da je jasno da oblici povlačenja predloženi bez obaveštenja ili bilo kakvog obelodanjivanja bilo sa stcha ili bilo kog sajta koji ih otkriva nisu fer. Nadam se da mi ne treba više od godinu dana da dobijem pravičan ukupan iznos.
Samo želim da budu u skladu sa vrednostima objavljenim na veb lokacijama i njihovim uslovima i odredbama. hvala svima u guruu što su pokušali da mi pomognu i nadam se da ćete moći dati pozitivne povratne informacije na kraju ovog putovanja. Hvala.
Hi Kristina, here we go. my account was verified after many documents and delays in responses on 06/19.
06/19 Until today, I received 04
payments, each 01 in the amount of 2,500 BRL (500 euros). total 1.500 euros in 10 days (after check my documents, my victories...).
on the 27th they sent me a table to pay 1,500 euros in 9 more days. Today they sent me another one to pay the same 1,500 in 07 days. The emails received are in the attachments. I imagine you must be lost, I am too.
Today I have exactly 85.163 brl (17,032 euros) The way they are paying it will take me 340 days to receive everything. I believe this is not reasonable much less for a casino with a high score on the security index.
I received 1 payment on the 26th amount: 2,500 BRL (500 euros)
I received 1 payment on the 27th amount: 2,500 BRL (500 euros)
I received 1 payment on the 28th amount: 2,500 BRL (500 euros)
I am adding following printscreens:
1) a printscreen from T&C where it is sad: "There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:
a) per transaction: €1000
b) in 24 hours: €3000
c) per month: €50000
2) a printscreen from they schedule of payments day 27
3) a printscreen from they schedule of payments today 06/29
4) a response from them to a user here from the guru stating their limits and never mentioning such a payment schedule with 1 year to receive.
5) a printscreen they change my Withdrawal request in the announced amount of 3,000 euros per day and they tell you to divide it into 2,500 and they only process 03 payments per day.
I believe it is clear that the forms of withdrawals proposed without notice or any disclosure either from snatch or any site that discloses them are not fair. I hope I don't have to take more than 1 year to get the fair total amount.
I just want them to comply with the values disclosed on the websites and in their terms and conditions. thank you to everyone at guru for trying to help me and hope you can give positive feedback at the end of this journey. thanks.
Ukratko: od 19. 06. do danas 29. 06. uplaćeno je 2.000 evra. ovom brzinom ću dobiti 17 hiljada za 90 dana. sećajući se da njihovi rasporedi ne prate obrazac. ponekad je to 03 dana zaredom, a ponekad je 5 dana za plaćanje 01 povlačenja 2.500 (500 evra).
In short: from 06/19 to today 06/29, 2,000 euros have been paid. at this rate I will receive the 17k in 90 days. remembering that their schedules do not follow a pattern. sometimes it's 03 days in a row and sometimes it's 5 days to pay 01 withdrawal of 2,500 (500 euros).
Hvala puno, pedroshd, na saradnji. Sada ću preneti vašu žalbu kolegi Tomašu ( _KSKSKSKSKS_0@email.kkkkk ) koji će vam biti na usluzi. Želim vam puno sreće i nadam se da će problem biti rešen na vaše zadovoljstvo u bliskoj budućnosti.
Thank you very much, pedroshd, for your cooperation. I will now transfer your complaint to my colleague Tomas (tomas.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.
Ovo je Tomas, i od sada ću vam pomagati u ovom slučaju. Da bih vam pomogao da rešite problem, sada ću kontaktirati kazino.
Želeo bih da pozovem Snatch Casino da se pridruži ovom razgovoru i učestvuje u rešavanju ove žalbe.
Razumemo da obrada povlačenja ponekad traje duže zbog različitih faktora. Međutim, smatramo da su limiti za povlačenje ispod 500 EUR dnevno niski.
Međutim, kako vidimo da su neke uplate već izvršene, produžićemo tajmer u nadi da će igrač primiti svoje dobitke ranije nego što se očekivalo.
Ako postoji još nešto što igrač može da uradi da bi ubrzao proces, obavestite nas. Hvala vam.
Najlepše želje,
Tomas
Hello pedroshd,
This is Tomas, and from now on, I will be assisting you with this case. In order to help you resolve the problem, I will now contact the casino.
I'd like to invite Snatch Casino to join this conversation and participate in the resolution of this complaint.
We understand that withdrawal processing sometimes takes longer due to various factors. However, we find withdrawal limits below 500 EUR per day to be low.
However, as we can see that some payments have already been made, we will extend the timer in hopes that the player will receive his winnings sooner than expected.
If there is anything else the player can do to expedite the process, please let us know. Thank you.
ažuriranje: od 19.06. do danas dobio sam 3.000 evra. Ovim tempom će biti potrebno mnogo meseci, ako je otimanje u skladu sa svojim ograničenjima objavljenim na svim sajtovima, uključujući ovde na guruu, povukao bih svoj novac za 6 dana. mi sada završavamo 1 mesec čekanja (osim provera koje su takođe toliko dugo trajale.) plaćaju šta hoće i koliko, smešno je što u bilo kojoj žalbi osećaju ovu klauzulu ugovora. znaš li zašto? jer niko ne bi igrao u trzaju kada bi znao da će posle pobede reći da je u dogovoru da plaćaju kako hoće i kada hoće. Osećam se prevarenim, nadam se da će te to konačno rešiti. Poslao sam mejlove i još mejlova finansijskom odeljenju, skoro nikad ne odgovaraju, a kada odgovore kažu da je to u uslovima koji plaćaju koliko i kada žele. sve je u otiscima gore. Svideo mi se sajt, pokušao sam da nastavim da igram na njemu, ali oni jednostavno ne žele da reše moj problem. Molim vas pomozite mi
update: since 06/19 until today I have received 3,000 euros. At this rate it will take many months, if the snatch complies with its limits posted on all sites including here at guru, I would have withdrawn my money in 6 days. we are now completing 1 month of waiting (apart from the checks that also took so long.) they pay what they want and how much, the funny thing is that in any complaint they feel this clause of the agreement. do you know why? because nobody would play in snatch if they knew that after their victory they would say that it is in the agreement to pay as they want and when they want. I feel cheated, I hope it finally solves you. I sent emails and more emails to the finance department, they almost never respond and when they do they say that this is in the terms they pay how much and when they want. it's all in the prints up there. I liked the site, I tried to keep playing on it but they just don't care to solve my problem. Please help me
Ostavio bih samo jednu ispravku: ne plaćaju 500 evra dnevno, mnogo manje od toga. od 19.06. do danas 06.07. su 17 dana. 17 dana podeljeno sa 3.000 evra je: 176 evra po danu. ovo je iznos koji su mi platili tokom ovog mandata. sve je po njihovom rasporedu.
I would like to leave just one correction: they are not paying 500 euros a day, much less than that. from 06/19 to today 07/06 are 17 days. 17 days divided by 3,000 euros is: 176 euros per day. this is the amount they have paid me throughout this term. it's all on their schedule.
Voleli bi da zamolimo kazino da odgovori na ovu pritužbu. Produžujemo timer za 7 dana. Ako kazino ne odgovori u predviđenom roku, prigovo ćemo zatvoriti kao "nerešen", što može negativno uticati na rejting kazina.
We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.
skoro 2 meseca i do sada nisam povukao 30% svog stanja. svaki odgovor ovde je 7 dana, molim gurua nakon što dobijete odgovor ubrzajte vreme koje sam umoran od ovih čekanja. Samo želim rešenje, hvala.
almost 2 months and until now I haven't withdrawn 30% of my balance. each answer here is 7 days, please guru after the snatch answer speed up the times I'm tired of these waits. I just want a solver thanks.
Plaćanja klijentu se vrše po rasporedu iz finansijskog odeljenja, koji je klijentu dostavljen na zahtev. Sva sredstva klijenta će biti povučena.
Dear Guru and pedroshd,
Payments to the client are made according to the schedule from the financial department, which was provided to the client upon request. All client funds will be withdrawn.
od otvaranja ove žalbe je skoro 30 dana. Dobio sam 6.500 evra. to je praktično 200 evra dnevno. kao što sam već pomenuo, uslovi ugrabi kazina obećavaju 3.000 evra po danu povlačenja. moj iznos je trebalo da bude povučen za 6 dana. danas još nisam mogao da povučem 30% jer posle moje pobede menjaju uslove i bukvalno plaćaju kada hoće i koliko hoće kao što sam već poslao u printovima ovde. na način na koji plaćaju biće potrebno još 6 meseci da dobijem sav moj novac. Ne mogu da verujem da je potrebno 7-8 meseci za isplatu pobeda pošteno za svakog igrača. ne obrađuju 03 uplate dnevno i ne svaki dan. (obično plaćaju 03 puta nedeljno, svaka uplata 500 evra.) molim guru, nije moguće da ću morati toliko da čekam na problem koji je trebalo da bude rešen za nedelju dana. jedva odgovaraju na mejlove, plaćaju kad hoće i kako hoće. Molim vas da ovu tvrdnju ostavite otvorenim do kraja moje uplate i da naplatite kazino grabi da poštujete njegove uslove koji su objavljeni i na njegovoj veb stranici i ovde kod kazino gurua. kazinu sa ocenom 8.3 ne može biti potrebno 6 meseci da plati svoje igrače. Ne tražim ništa više od obećanog. Želim da napravim 03 isplate dnevno u ukupnom iznosu od 3.000 evra i uskoro okončam ovaj problem. Ako Snatch Casino poštuje svoje uslove, moći ću da podignem preostali iznos (približno 12.000 evra) za 4 dana. Ako nastave sa ovim procesom povlačenja, biće potrebno mnogo, mnogo meseci. Molim vas pomozite mi, samo želim da rešim ovo. Ako me teraju da čekam toliko meseci, tražim da smanje rejting ovog kazina jer znam da Casino Guru ceni svoje igrače i to nikada neće biti fer prema nikome. Ostaviću ovde uslove objavljene i na sajtu snatch casina i ovde kod kazino gurua i na svim veb lokacijama koje ih objavljuju.
Postoji ograničenje od 3 istovremena zahteva za povlačenje. Maksimalni limiti povlačenja po transakciji / za 24 sata / mesec su određeni na sledeći način:
po transakciji: 1000 €
za 24 sata: 3000 €
mesečno: 50000 €
Tomas, molim te pomozi mi, teraju me da čekam mesecima i mesecima. Deponovao sam na ovom sajtu nekoliko puta pre pobede, uradio sam sve provere, uradio sam sve što je moguće poštenije. i molim te ne zatvaraj ovo potraživanje dok ne dobiješ sav moj novac. Hvala
since the opening of this complaint are almost 30 days. I received 6,500 euros. that's 200 euros a day practically. as I already mentioned, the terms of the snatch casino promise 3,000 euros per day of withdrawal. my amount was to have been withdrawn in 6 days. today I still couldn't withdraw 30% because after my victory they change the terms and literally pay when they want and how much they want as I already sent in the prints here. in the way they are paying it will take another 6 months to receive all my money. I can't believe that taking 7-8 months to cash out wins is fair to any player. they do not process 03 payments per day and not every day. (normally they pay 03 times a week, each payment of 500 euros.) please guru, it is not possible that I will have to wait so long for a problem that was supposed to be solved in a week. they barely answer e-mails, pay when they want and how they want. I ask that you leave this claim open until the end of my payment and also that you charge snatch casino to honor its terms that are published both on its website and here at casino guru. a casino rated 8.3 cannot take 6 months to pay its players. I'm not asking for anything more than what was promised. I want to make 03 withdrawals per day totaling 3,000 euros and end this problem soon. If Snatch Casino honors its terms, I will be able to withdraw the remaining amount (approximately 12,000 euros) in 4 days. If they continue with this withdrawal process, it will take many, many months. Please help me, I just want to solve this. If they make me wait for so many months, I ask that they lower the rating of this casino because I know that Casino Guru values its players and that will never be fair to anyone. I will leave here the terms announced both on the snatch casino website and here at casino guru and on all the websites that publish them.
There is a limit of 3 simultaneous withdrawal requests. The maximum withdrawal limits per transaction / in 24 hours / month are determined as follows:
per transaction: €1000
in 24 hours: €3000
per month: €50000
Tomas, please help me, they are making me wait months and months. I deposited on this site several times before winning, I did all the checks, I did everything as honestly as possible. and please do not close this claim until you receive all my money. thanks
tako da želim da mogu da napravim 03 povlačenja dnevno svaki dan i rešim svoj problem za 05 dana umesto za 05 meseci. hvala vam što ste mi pomogli, nadam se da taj kazino ugrabi poštuje svoja ograničenja i obradu. hvala Tomas
so i want to be able to make 03 withdrawals a day everyday and solve my problem in 05 days instead of 05 months. thank you for helping me, I hope that snatch casino honors its limits and processing. thanks Tomas
Razgovarao sam o slučaju sa svojim timom, kao i sa predstavnicima kazina, a stvar je u tome što je kazino trenutno ograničen od strane provajdera plaćanja kako bi obrađivao veće transakcije dnevno. Oni rade na tome da to poprave u budućnosti, ali budite sigurni da ćete biti plaćeni u potpunosti, kao što je kazino već potvrdio.
Ovu žalbu možemo držati otvorenom dok ne dobijete sva sredstva. Možete li nas obavestiti o trenutnom statusu? Koliko je ostalo za povlačenje?
Hvala vam puno na razumevanju.
Srdačan pozdrav,
Tomas
Dear pedroshd,
I've been discussing the case with my team, as well as with the casino's representatives, and the thing is that the casino is currently limited by the payment provider in order to process larger transactions per day. They are working to fix it in the future, but rest assured you will be paid in full, as the casino has already confirmed.
We can keep this complaint open until you receive all funds. Could you please update us on the current status? How much is left to be withdrawn?
Zdravo Tomas, danas sam zadovoljan ugrabinom jer su po prvi put obradili 03 uplate istog dana. svaka vredna 2.500 brl ukupno 7.500 brl. (1.500 evra) ako Snatch nastavi da plaća na ovaj način, meni je u redu. ostavite zahtev otvoren dok ne primite ostatak. Sviđa mi se sajt i nadam se da ću ovo rešiti u narednim danima. stalno informisani. Hvala
Hello Tomas, today I am happy with snatch because for the first time they processed 03 payments on the same day. each worth 2,500 brl total 7,500 brl. (1,500 euros) if snatch continues to make payments this way, that's fine with me. leave the claim open until you receive the remainder. I like the site and hope to resolve this in the coming days. keep informed. thanks
ažuriranje: četvrtak i petak sntach obrađeno 03 po 2.500 brl. danas nije poštovao svoje uslove od 03 povlačenja po danu i nisam dobio ništa.
updating: thursday and friday sntach processed 03 of 2,500 brl each. today it has not honored its terms of 03 withdrawals per day and I have not received anything.
Produžavamo tajmer za 7 dana. Molim vas da znate da ukoliko ne odgovorite u zadato vreme ili ne pružite asistenciju, mi ćemo da odbijemo prigovor.
Dear pedroshd,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Na osnovu poslednjeg ažuriranja iz kazina, verujemo da je problem uspešno rešen, tako da ćemo sada zatvoriti ovu žalbu kao „rešenu" u našem sistemu.
Hvala vam, pedroshd , što koristite centar za rešavanje žalbi Casino Guru. Ne ustručavajte se da nas kontaktirate u budućnosti ako naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Tomas
Dear all,
Based on the last update from the casino, we believe that the issue has been successfully resolved, so we will now close this complaint as ‘Resolved’ in our system.
Thank you, pedroshd, for using the Casino Guru complaint resolution centre. Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.
Best regards,
Tomas
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