Igrač iz Grčke se suočava sa problemima sa Snatch kazinom u povlačenju novca, čak i nakon što je udovoljio njihovim zahtevima da pošalje lične i bankovne podatke, uključujući IBAN i fotografiju kartice.
The player from Greece is facing issues with Snatch Casino in withdrawing money, even after complying with their requirements to send personal and bank details, including IBAN and a photo of the card. The issue has been resolved successfully.
Igrač iz Grčke se suočava sa problemima sa Snatch kazinom u povlačenju novca, čak i nakon što je udovoljio njihovim zahtevima da pošalje lične i bankovne podatke, uključujući IBAN i fotografiju kartice.
Dobro veče! Dana 31/10, zatražio sam povlačenje iz Snatch kazina pošto su dokumenti koje su tražili uspešno verifikovani. Danas su tražili i poslao sam preko ebankinga svoj IBAN, sliku kartice, lične podatke kako stoje na banci, a oni to ne prihvataju. Ne razumem tačno šta žele...
Good evening! On 31/10, I requested a withdrawal from Snatch Casino as the documents they asked for were successfully verified. Today, they asked for and I sent through ebanking my IBAN, a photo of the card, personal details as they appear on the bank, and they are not accepting it. I don't understand exactly what they want...
Καλησπέρα σας !Στις 31/10 ζητησα αναληψη απο το snatch casino εφόσον τα έγγραφα που μου ζήτησαν ταυτοποιήθηκαν με επιτυχία.Σημερα μου ζήτησαν και εστειλα μεσα απο το ebanking IBAN φωτογραφία της καρτας προσωπικα στοιχεία οπως αναγράφονται στην τράπεζα και δεν τα δέχονται.Δεν καταλαβαίνω τι ακριβώς ζητάνε...
Zdravo Vickikar52,
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Snatch kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li molim vas da nam kažete od kada je tačno proces verifikacije u toku? Koji dokumenti su već odobreni, a koji ne? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Imajte na umu da proces verifikacije može potrajati do 14 dana nakon slanja svih traženih dokumenata.
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello Vickykar52,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Snatch Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
Dear Vickykar52,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dobro jutro! 30. 10. kada sam zatražio povlačenje, 1. faza verifikacije je morala da se uradi sa vozačkom dozvolom sa PPC nalogom i selfijem. Koje su odmah uspešno verifikovane. 31.10. tražili su od mene fotografiju kartice koju sam uplatio, lične podatke prikazane u banci, identifikator banke i IBAN broj. svi dokumenti su službeni kako ih je izdala banka. Prihvaćena je samo fotografija kartice. Za ostalo su tražili da se uradi metodom ekrana, jer traže i neoporezivu. Sa gornjim metodom se pojavljuju veoma osetljivi finansijski podaci koji se ne tiču nijedne kladioničarske kuće. Ovako pita samo konkretan. Neprihvatljivo
Good morning! On 10/30 when I requested withdrawal, the 1st stage of verification had to be done with the driver's license with a PPC account and a selfie. Which were successfully verified immediately. On 31/10 they asked me for a photo of the card I made a deposit, personal information as shown in the bank, bank identifier and IBAN number. all documents were official as issued by the bank. Only the photo of the card was accepted. For the rest they asked to be done with a screen method, as they also ask for tax-free. With the above method, very sensitive financial data that do not concern any betting company appear. Only the specific one asks in this way. Unacceptable
Καλημέρα σας!Στις 30/10 οταν ζητησα αναληψη έπρεπε να γίνει το 1σταδιο επαλήθευσης με το διπλωμα οδηγησης με ενα λογαριασμό της ΔΕΗ κ μια σελφι.Τα οποία επαληθεύτηκαν με επιτυχία κ Αμεσα . Στις 31/10 μου ζήτησαν φωτογραφία της καρτας που εκανα καταθεση, προσωπικά στοιχεία οπως φαίνονται στην τράπεζα,αναγνωριστικο τραπεζας κ τον αριθμό IBAN.ολα τα έγγραφα ήταν επίσημα οπως τα εκδίδει η τράπεζα.Δεκτα έγινε μονο η φωτογραφία της καρτας.Για τα υπόλοιπα ζητησαν να γίνουν με screen μέθοδο οπως επίσης ζητούν κ το αφορολογητο.Με την παραπάνω μέθοδο φαίνονται πολυ ευαισθητα οικονομικα στοιχεία που δεν αφορούν καμια στοιχηματικη εταιρεία.Μονο η συγκεκριμένη ζητα με αυτον τον τρόπο.Απαραδεκτο
Zdravo Vickikar52,
Pošto je preporučeni period od 2 nedelje sada prošao, možete li da nam kažete da li je bilo ažuriranja u vezi sa vašom verifikacijom?
Hello Vickykar52,
As the 2 week recommended period has now passed, can you please advise if there's been any update regarding your verification?
Dear Vickykar52,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Dobro veče! ne, nemam nikakve informacije o verifikaciji ili bilo čemu drugom od kompanije.
Good evening! no, I don't have any information about the verification or anything else from the company.
Καλησπέρα σας! οχι δεν εχω καποια ενημέρωση σχετικά με την επαλήθευση η οτιδήποτε αλλο απο την εταιρεία.
Hvala Vickikar52 za sve date informacije. Sada ću vašu žalbu proslediti kolegi Petru ( peter.c@casino.guru ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
Pozdravi,
Nick
Thank you Vickykar52 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.
Wish you best luck resolving it.
Regards,
Nick
Pozdrav,
Hvala Vickikar52 što nam je pružila sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih želeo da zamolim Snatch Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo zašto ovo povlačenje traje toliko dugo i da li možemo bilo šta da učinimo da to bude brže.
Hvala vam!
Hello there,
Thank you Vickykar52 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Snatch Casino for their help in resolving this complaint. We would like to know why is this withdrawal taking as long as it is and if we can do anything to help make it quicker.
Thank you!
Dragi Guru i Vikikar52,
Od klijenta čekamo dokument koji potvrđuje vlasništvo nad IBAN računom. Pismo sa primerom i uputstvom poslato je ranije i sada.
Dear Guru and Vickykar52,
We are waiting from the client a document confirming the ownership of the IBAN account. A letter with an example and instructions was sent earlier and now.
Hvala vam puno na kontinuiranoj podršci interesovanja kao i na hitnom rešenju stvari.. kompanija je prihvatila dokument i obavešten sam da će nastaviti sa povlačenjem.. Obavestiću vas kada uplata bude izvršena.
Thank you very much for the continuous support of interest as well as for the Immediate solution of the matter.. the company accepted the document and I was informed that it will proceed with the withdrawal.. I will inform you when the payment is made.
Σας ευχαριστώ πολύ για την διαρκή στήριξη ενδιαφέροντος οπως και για την Άμεση λύση του θέματος..η εταιρεία δέχτηκε το έγγραφο και ειχα ενημέρωση οτι θα προχωρήσει την αναληψη..θα σας ενημερωσω όταν γίνει η πληρωμή.
Dragi Vickikar52 , hvala vam puno na ažuriranju. Ovu žalbu ćemo držati otvorenom dok ne potvrdite da je povlačenje uspešno. Hvala na saradnji!
Dear Vickykar52, Thank you very much for the update. We will keep this complaint open until you confirm your withdrawal has been successful. Thank you for your cooperation!
Poštovani Vickikar52,
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Srdačan pozdrav,
Petar
Dear Vickykar52,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Peter
Besplatni profesionalni edukativni kursevi za zaposlene u online kazinima usmereni na najbolje prakse u industriji, poboljšanje iskustva igrača i pošten pristup kockanju.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.