The player from Australia had requested a withdrawal prior to submitting their complaint. Unfortunately, their winnings had not been received yet. The Complaints Team had communicated with the player regarding the need for additional documentation for the withdrawal process, including a color copy of their credit/debit card. After the recommended waiting period passed without a response from the player, the complaint was ultimately rejected due to lack of communication.
Igrač iz Australije je zatražio povlačenje prije podnošenja žalbe. Nažalost, njihovi dobici još nisu primljeni. Tim za žalbe je komunicirao sa igračem u vezi sa potrebom za dodatnom dokumentacijom za proces povlačenja, uključujući kopiju u boji njihove kreditne/debitne kartice. Nakon što je preporučeni period čekanja prošao bez odgovora igrača, žalba je na kraju odbijena zbog nedostatka komunikacije.
deponovao sam bez bonusa i igrao, prijavio se za povlačenje Aud650.
verifikacija je urađena davno i imao sam povlačenje toliko puta ranije.
primio e-poštu od tražim fotografije sa kreditne kartice koje sam deponovao za igranje.
poruka je
„Ostalo je još nekoliko koraka pre nego što možete da povučete sredstva. Naše odeljenje finansija zahteva sledeće dokumente i podatke o kreditnoj/debitnoj kartici:
- Kopija u boji kreditne/debitne kartice 423953******0322 koju ste koristili za polaganje sredstava na svoj račun (prednja i zadnja strana). Iz bezbednosnih razloga treba da budu vidljive samo prvih 6 i poslednje 4 cifre kartice i datum isteka sa obe strane. CVV / CVC mora biti pokriven.
Svi vaši lični podaci su bezbedni!
Zato ne brini. Molimo pošaljite listu dokumenata na .com . Trebalo bi da uključite svoju prijavu u kazino u naslovu svoje e-pošte.
poslao sam e-poštom fotografije sa kreditne kartice napred i pozadi.
Sada traže detalje o mojoj odbačenoj staroj kreditnoj kartici koji nisu relevantni za moj nedavni depozit sa sadašnje kreditne kartice.
poruka je
Hej ANSARI ŠAJK,
Ostalo je još nekoliko koraka pre nego što možete da povučete sredstva. Našem finansijskom odeljenju su potrebni sledeći dokumenti i informacije o kreditnoj/debitnoj kartici:
– Kopija u boji kreditne/debitne kartice 423953******3815 koju ste koristili za uplatu sredstava na svoj račun (prednja i zadnja strana). Iz bezbednosnih razloga treba da budu vidljive samo prvih 6 i poslednje 4 cifre kartice i datum isteka sa obe strane. CVV / CVC mora biti pokriven.
* Imajte na umu da ste koristili i karticu sa brojem 423953******3815 za uplatu sredstava na svoj račun. Prema pravilima, svi načini plaćanja koji se koriste za deponovanje i podizanje sredstava moraju biti verifikovani.
Svi vaši lični podaci su bezbedni!
molim vas pomozite mi
Pozdrav
Ansari shaik
i have deposited without bonus and played, applied for withdrawal Aud650.
the verification done long ago and i had withdrawal so many times before.
received email from kyc@snatchcasino asking for credit card photos which i have deposited to play.
the message is
"There are a few steps left before you can withdraw funds. Our Finance Department requires the following documents and credit/debit card information:
- A color copy of the Credit / Debit Card 423953******0322 which you have used to deposit funds in your account (front and back sides). For security reasons, only the first 6 and last 4 digits of the card and the expiration date on both sides should be visible. CVV / CVC must be covered.
All of your personal information is safe and secure!
So don't worry. Please send the document list to kyc@snatchcasino.com. You should include your casino login in the subject line of your email.
i have emailed credit card photos front and back.
Now they are asking my discarded old credit card details which is not relevant to my recent deposit with present credit card .
the message is
Hey ANSARI SHAIK,
There are a few steps left before you can withdraw funds. Our Finance Department requires the following documents and credit/debit card information:
- A color copy of the Credit / Debit Card 423953******3815 which you have used to deposit funds in your account (front and back sides). For security reasons, only the first 6 and last 4 digits of the card and the expiration date on both sides should be visible. CVV / CVC must be covered.
* Please note that you also used the card with the number 423953******3815 to deposit funds to your account. According to the rules, all payment methods used to deposit and withdraw funds must be verified.
All of your personal information is safe and secure!
please help me
Regards
Ansari shaik
Dear Ans1964,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.
ova poruka je upravo primljena
Hej ANSARI ŠAJK,
Ostalo je još nekoliko koraka pre nego što možete da povučete sredstva. Naše finansijsko odeljenje zahteva sledeće dokumente i podatke o kreditnoj/debitnoj kartici:
– Kopija u boji kreditne/debitne kartice 423953******3815 koju ste koristili za uplatu sredstava na svoj račun (prednja i zadnja strana). Iz bezbednosnih razloga treba da budu vidljive samo prvih 6 i poslednje 4 cifre kartice i datum isteka sa obe strane. CVV / CVC mora biti pokriven.
* Ako kartica 423953******3815 više nije aktivna, dostavite zvaničnu potvrdu banke da je kartica vaša i da više ne važi.
Svi vaši lični podaci su bezbedni!
Zato ne brini. Molimo pošaljite listu dokumenata na . Trebalo bi da uključite svoju prijavu u kazino u naslovu svoje e-pošte.
this message received just now
Hey ANSARI SHAIK,
There are a few steps left before you can withdraw funds. Our Finance Department requires the following documents and credit/debit card information:
- A color copy of the Credit / Debit Card 423953******3815 which you have used to deposit funds in your account (front and back sides). For security reasons, only the first 6 and last 4 digits of the card and the expiration date on both sides should be visible. CVV / CVC must be covered.
* If the card 423953******3815 is no longer active, please provide official confirmation from the bank that the card belonged to you and is no longer valid.
All of your personal information is safe and secure!
So don't worry. Please send the document list to kyc@snatchcasino.com. You should include your casino login in the subject line of your email.
Dear Ans1964,
I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.
Dear Ans1964,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
Nažalost, igrač nije odgovorio na naše poruke i pitanja. Shodno tome, nismo u mogućnosti da dalje istražujemo i nemamo drugog izbora nego da odbijemo ovu žalbu.
Igrač može ponovo da otvori ovu žalbu u bilo kom trenutku.
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
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Proverite svoj inboks i kliknite na link koji smo Vam poslali: youremail@gmail.com
Link će isteći za 72 časa.
Proverite svoj "Spam" ili "Promotions" folder ili kliknite na dugme ispod.
Konformacioni e-mail je poslat ponovo.
