The player from Japan experienced a delayed withdrawal due to a provider check that exceeded the promised 14 days. He also requested a $5,000 bonus reissuance, which had been promised by the VIP manager. However, the bonus had expired, and the casino declined to credit it again. Since this was a goodwill offer and the expiration could not be overridden, the complaint was rejected.
Igrač iz Japana je doživeo kašnjenje u isplati zbog provere provajdera koja je premašila obećanih 14 dana. Takođe je zatražio ponovno izdavanje bonusa od 5.000 dolara, što je obećao VIP menadžer. Međutim, bonus je istekao, a kazino je odbio da ga ponovo uplati. Pošto je ovo bila ponuda dobre volje i rok isteka nije mogao biti poništen, žalba je odbijena.
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