Snatch Casino - Povlačenje igrača je odloženo zbog zastoja u kazinu.

Hello,

The casino has been offline for a few days. Withdrawal requests are not being processed, and support is no longer available.

Hallo,

das Casino ist seit einigen Tagen offline. Auszahlungsanträge werden nicht bearbeitet und der Support ist nicht mehr zu erreichen.

Dear Mask1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. I've tried to access the casino's website and it works perfectly fine. Could you please provide more details regarding the issue with accessing the website? Do you see any error messages or pop-ups?

Furthermore, I see that you requested all withdrawals just a few days ago. Please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Hello,

The casino has relaunched and is now located on a different website with a new design. Unfortunately, the casino didn't inform me of this. I was able to log in to the new site using my details, but all withdrawal requests were deleted. I then submitted new withdrawal requests, and these were also canceled. Now I just get a notification that my previous bets are being reviewed for fairness. Unfortunately, this is all very suspicious, and I get the impression that the casino doesn't want to pay out. Before the change of operator, there were never any problems with withdrawals.

Hallo,

das Casino hat einen relaunch vorgenommen und ist nun unter einer anderen Webseite und neuem Design zu finden. Das hatte mir das Casino leider nicht mitgeteilt. Ich konnte mich auf der neuen Seite mit meinen Daten auch anmelden, allerdings sind alle Auszahlungsanträge gelöscht worden. Ich habe daraufhin neue Auszahlungsanträge eingereicht, diese wurden ebenfalls storniert. Jetzt bekomme ich nur noch einen Hinweis, dass meine vorherigen Einsätze auf Fairness überprüft werden. Das ist leider alles sehr verdächtig und ich habe den Eindruck, dass das Casino nicht auszahlen möchte. Vor dem Wechsel des Betreibers gab es nie Probleme mit den Auszahlungen.

Thank you for your reply, Mask1. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you have made successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?

Thank you.

Hello,

I have already successfully made withdrawals. The KYC verification

Hallo,

ich habe bereits erfolgreich Abhebungen ausgeführt. Die KYC Überprüfung

Hello,

I have already successfully made withdrawals. The KYC verification is complete, and I've been confirmed that no further documents are required. I have never claimed a bonus.

Hallo,

ich habe bereits erfolgreich Abhebungen ausgeführt. Die KYC Überprüfung ist abgeschlossen und es wurde mir bestätigt, dass keine weiteren Dokumente erforderlich sind. Ich habe nie einen Bonus beansprucht.

Have you tried contacting the casino regarding this issue? Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.