The player from Lithuania had requested a withdrawal two weeks prior, which was declined, prompting a request for KYC documentation. After submitting the required documents, the player was informed to wait 10 days for review, then an additional week, but still had not received any updates and faced communication issues with support. The player later reported that their account had been flagged for potential violations of terms and conditions, which they contested. However, due to a lack of response from the player to further inquiries from us, the complaint was unable to be investigated and was rejected.
Igrač iz Litvanije je dve nedelje ranije zatražio povlačenje, što je odbijeno, što je dovelo do zahteva za KIC dokumentaciju. Nakon podnošenja potrebnih dokumenata, igrač je obavešten da čeka 10 dana na pregled, a zatim još nedelju dana, ali još uvek nije primio nikakva ažuriranja i suočio se sa problemima u komunikaciji sa podrškom. Igrač je kasnije prijavio da je njihov nalog označen zbog potencijalnih kršenja odredbi i uslova, što je osporio. Međutim, zbog nedostatka odgovora igrača na naše dalje upite, žalba nije mogla da se ispita i odbijena je.
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