Nadam se da mi možete pomoći u rešavanju problema u vezi sa zatvaranjem mog naloga kao i odbijenim povlačenjem 3 000 €, Spacevin reference #14712200 od 7.10.2023 u 02:54:53.
Evo priče u aktovci:
Otvorio sam račun u Spacevin kazinu u sredu 4.10.2023, napravio depozit od 20 € putem trenutnog bankovnog transfera, uložio bonus u skladu sa uslovima bonusa i uspeo da osvojim 100 € (Spacevin referenca #14659604), koji je bez problema isplaćen na 5.10.2023 u 15:35:55.
Uplatio sam svoj drugi depozit od 20 € u petak 6.10.2023 u 0:39 po finskom vremenu. Ponovo sam završio proces klađenja i imao sam sreće što sam podigao 3 000 € (Spavin referenca #14712200) u subotu 7.10.2023.
Nažalost, proces povlačenja od 3 000 € nije bio tako uspešan kao prvi. Povlačenje je čekalo potvrdu dok nisam primio e-poštu od Spacevin kazino finansijskog tima 9.10.2023. u 14:25 po finskom vremenu. U e-poruci Spacevin finansijski tim me je obavestio da je moj nalog zatvoren i da je moje povlačenje odbijeno zbog kršenja Uslova i odredbi Spacevin kazina.
Na osnovu mog 20 godina iskustva u onlajn igranju mogu da garantujem da nisam prekršio nikakve uslove kazina.
Pokušavao sam da kontaktiram finansijski tim Spacevin Casino-a u vezi sa njihovom odlukom da zatvore moj nalog i odbiju isplatu mog povlačenja, ali još nisam dobio nikakav odgovor. Jedine povratne informacije koje sam dobio je od opšte podrške Spacevin kazina koja mi je rekla da treba da kontaktiram finansijsku podršku Roialspin kazina u vezi sa tim, što sam i učinio, ali još nisam dobio nikakav odgovor.
Pripremio sam puno dodataka koji pokazuju diskusije o tome šta se dogodilo, kao i snimke ekrana koji dokazuju moje povlačenje, opis zadataka i druge datoteke u vezi sa tim. Nažalost preuzimanje priloga nije uspelo, tako da mogu da ih pošaljem nakon što dobijem e-mail adresu da ih pošaljem.
Nadam se da će mi Casino Guru pomoći da pronađem rešenje sa Spacevin kazinom, ali sam potpuno svestan činjenice da konačni rezultat zavisi od toga da li se Space vin ponaša odgovorno ili ne.
Nakon što su počeli problemi sa Spacevin Casino-om, uradio sam neko istraživanje u vezi sa pozadinom operatera kazina. Prema registru licenciranih za igre na Curacao i validaciji licence Antilephone Spacevin Casino, (takođe sestrinski (?) kazino Roailspin Casino) nije licenciran tako da nema zakonsko pravo da radi pod licencom Curacao. Prema informativnoj službi kompanije vlade britanskog operatera kazina Spacevin, Reddi Keddi Limited je raspuštena 28.9.2021, tako da više ne postoji kao pravno lice i ne može obavljati poslove niti sklapati ugovore. Čini se da je registrovano ključno osoblje povezano sa Rusijom i dobro je napomenuti da bi rad sa kockarnicama u ruskom vlasništvu možda mogao biti zabranjen zbog ekonomskih sankcija koje su postavljene protiv Rusije i ruskih banaka širom sveta. Ove pozadinske informacije nisu povezane sa mojom pritužbom, ali za mene je to crvena zastavica koja ukazuje na to da morate biti veoma pažljivi da biste uspostavili odnos korisnika sa Spacevin Casino-om.
I hope you can help me with solving the problem concerning closing my account as well as rejected withdrawal of 3 000 €, Spacewin reference #14712200 from 7.10.2023 at 02:54:53.
Here is the story in briefcase:
I opened account at Spacewin casino on wednesday 4.10.2023, made a deposit of 20 € through instant bank transfer, wagered the bonus according the bonus terms and managed to win 100 € (Spacewin reference #14659604), which was cashed out without problems on 5.10.2023 at 15:35:55.
I made my second deposit of 20 € on friday 6.10.2023 at 0:39 Finnish time. Again I completed the wagering process and was very lucky ending to make a withdrawal of 3 000 € (Spawin reference #14712200) on saturday 7.10.2023.
Unfortunately withdrawal process of 3 000 € was not as successful as the first one. Withdrawal was awaiting confirmation until I received e-mail from Spacewin casino finance team on 9.10.2023 at 14:25 Finnish time. In the e-mail Spacewin finance team informed me that my account has been closed and my withdrawal is rejected due to violation of Terms and Conditions of Spacewin casino.
Based on my 20 years experience in online gaming I can assure that I have not been violating any terms of the casino.
I have been trying to contact Spacewin Casino financial team concerning their decision to close my account and reject the payment of my withdrawal, but have not yet received any answer. Only feedback I have received is from Spacewin Casino general support who told me that I should contact financial support of Royalspin Casino concerning the matter, which I did but have not received any answer yet.
I have prepared a lot of appendixes showing the discussions around what has happened as well as screenshots proving my withdrawals, terms of reference and other files related to the matter. Unfortunately download of the appendixes failed so I can send them after receiving e-mail address to send them.
I hope that Casino Guru can help me to find out a solution with the Spacewin Casino but I am fully aware of the fact that the final result is depending whether Space win acts with responsibility or not.
After propblems started with the Spacewin Casino I did some research concerning the background of the casino operator. According to Curacao egaming licensee register and Antillephone License Validation Spacewin Casino, (also sister (?) casino Roaylspin Casino) is unlicensed so it has no legal right to operate under Curacao licence. According to company information service by goverment of UK operator of the Spacewin Casino, Reddy Keddy Limited, was dissolved on 28.9.2021 so it no longer exists as a legal entity and cannot conduct business or enter into contracts. Registered key personnel seems to have connection to Russia and it's good to note that dealing with Russian-owned casinos may possibly be prohibited due to economic sanctions set against Russia and russian banks worldwide. This background information is not connected to my complaint but for me it is a red flag indicating one must be very careful to create a customer relationship to Spacewin Casino.
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