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I have been waiting for my withdrawal for 17 days since the withdrawal confirmation! No suggestions for solutions or information from the casino via email as promised!

Ich warte seit 17 Tagen auf meine Auszahlung seit Auszahlungsbestätigung! Keine Lösungsvorschläge oder Infos seitens des Casinos via Mail wie versprochen!

Dear Robin,

Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Could you please advise if it were your first withdrawal attempt in this casino and which payment method you have opted for? Do I understand correctly that your payment is still pending inside the account without being processed? Is it an internal casino system issue, or it’s related to your account only?

It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

Looking forward to hearing from you. Thank you in advance.

Best regards,

Petronela

I requested the payout at the beginning of December and the KYC was fine. Then it took almost 2 weeks for the payment to be approved. On December 14th, this was processed and approved via bank transfer. It is my first attempt to withdraw at this casino. And since December 14th I have been waiting for the money to be credited to my bank account. On the casino side, you keep saying that it can take 5-7 working days, but this time has now been well exceeded despite Christmas and New Year!

Ich habe die Auszahlung Anfangs Dezember beantragt und das KYC war in Ordnung. Bereits dann dauerte es fast 2 Wochen bis die Auszahlung genehmigt wurde. Am 14. Dezember wurde diese verarbeitet und genehmigt via Banküberweisung. Es ist mein erster Auszahlungsversuch in diesem Casino. Und seit dem 14. Dezember warte ich nun das das Geld auf meinem Bankkonto gutgeschrieben wird. Seitens Casino sagen Sie immer wieder dass es 5-7 Werktage dauern kann, aber diese Zeit ist nun auch trotzt Weihnachten und Neujahr weit überschritten!

Could you please advise if you have received any transaction tracking number from the casino? It would help your bank to investigate.

Unfortunately not.

Leider nicht.

Thank you very much, Robin, for providing all the necessary information. I will now transfer your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

I truly believe it’s only a matter of time before you’ll receive your delayed withdrawal.  

Hi Robin,

I looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Spartan Slots Casino to the conversation to participate in the resolution of this complaint.

Hello,

We hope this message finds you well!

We have issued the payment on the 14th of December, however since it did not reach the destination, we will reissue the transfer urgently, so it will be reflected in the account in the following few days.

We sent an email as well, informing the player.

Thanks for your reply. Robin, please let me know when you receive your funds.

Hi Robin, has there been any news?

Even though we assume that the issue has been resolved, without a confirmation from the player, we are forced to reject this complaint.