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Hello, i played here and when i wanted to withdrawl my account was closed. They told me i should recive a email with information about my withdrawl last wensday but i never did and i have not got any more contact since then even tough i have emailed them many times. I have waited for my withdrawl for more then 3 weeks and i have not got it, i would greatly appricate help.

Dear Hehe0505,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you passed the KYC verification before the casino closed your account?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Hello and Thank you, no it was my first time, yes i passed the kyc verification and i played with a cashback bonus that has no rules.

i get no more responses, as you can see i was told i would get my withdrawl but i have no sign of it and they are completely ignoring me

Hello is there any update?

I have waited more then a month for my withdrawl, i have been ignored for weeks and i have sent several mails to accounting/security and support this is completely unacepptable

Thank you for your reply, Hehe0505. Could you please confirm that you have provided a screenshot of your Skrill account as requested?

If there is any other relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Hello, i do not have a skrill account and neither have i used one on the casino or requested my withdrawl to a skrill account

This is all communcation, i was told Almost 20 days ago i was gonna get my withdrawl, and no sign of it and no responses i want the casino to answer and give me my money

You can close this complaint

Do I understand correctly that the issue has been resolved?

No not yet but i have filed the complaint on askgamblers instead.

Ok, I will now close this complaint as per your wish. Sorry we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino and we will try our best to help.