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Placed a deposit of £90 , worked up to a withdraw of £1200 with no bonus taken, kept to low stakes as the ridiculous 30% deposit amount insists...withdraw denied as due to bets submitted over the 30% amount. I denied this as I kept my stakes low but it was down to gambling stake wins on the in game heads or tails bonus..my argument was that this was all off the back of a small stake win that had already been placed, e.g £2 stake wins £32 then gamble heads or tails on double or nothing...this however breaches Thier convoluted technicalities and results in you resolving nothing and then profiting from your win to the tune of all off it bar a sickening refund of your stake...I challenged this with one of the oh so helpful online chat representatives under the moniker of Steve and told him I wish to close my account because of to be told and I quote..."your account is closed and between you and me you have already withdrew 1000 euros which we did pay so don't make out as if we are dishonnest , there are terms and conditions and you must follow them....have a good day....THEFT

Dear Simon,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Since you have closed your account, there is not much we can do for you. I would suggest checking our website for recommended casinos: https://casino.guru/top-online-casinos#tab=RECOMMENDED. I’m very sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. If you have any additional information to support your case, please forward it to petronela.k@casino.guru, otherwise we will be forced to reject your complaint. Thank you for your understanding. 

Best regards,

Petronela

Dear Simon,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.