Zdravo,
Javljam vam se u vezi sa mojim nedavnim iskustvom sa Spin kazinom. Pridružio sam se u februaru ove godine i igrao bonuse dobrodošlice, a zatim bonuse za ponovno punjenje koje nudi kazino. Završio sam proces verifikacije računa u februaru tako što sam podneo svoju ličnu kartu, račun za komunalne usluge i verifikovao svoj Neteller nalog, zajedno sa davanjem bankovnih izvoda za potvrdu depozita.
Međutim, nakon zahteva za povlačenje, moj nalog je neočekivano zaključan i zatraženo je od mene da se podvrgnem verifikacionom pozivu. I pored toga što sam četiri puta dogovarao ovaj poziv, još uvek me nisu pozvali. Svaki put sam izdržao skoro sat vremena čekanja u redu za ćaskanje samo da bih zakazao poziv.
Možemo li ljubazno zamoliti kazino da ovo shvati ozbiljnije? Cenim svoju privatnost i ne mogu da priuštim da čekam kraj telefona ceo dan više dana. Vaša pažnja posvećena ovom pitanju je veoma cenjena.
Hvala vam.
Srdačan pozdrav,
Sven
Hello,
I am reaching out regarding my recent experience with Spin Casino. I joined in February of this year and played the welcome bonuses, followed by the reload bonuses offered by the casino. I completed the account verification process in February by submitting my ID, utility bill, and verifying my Neteller account, along with providing bank statements to confirm deposits.
However, upon requesting a withdrawal, my account was unexpectedly locked, and I was asked to undergo a verification call. Despite arranging this call four times, they still have not called me. Each time, I've endured nearly an hour-long wait in the chat queue just to schedule the call.
Could we kindly request the casino to take this matter more seriously? I value my privacy and cannot afford to wait by the phone all day for multiple days. Your attention to this issue is greatly appreciated.
Thank you.
Kind regards,
Sven
Automatski prevedeno:
Molimo vas da isključite AdBlock