Zdravo,
Javljam vam se u vezi sa mojim nedavnim iskustvom sa Spin kazinom. Pridružio sam se u februaru ove godine i igrao bonuse dobrodošlice, a zatim bonuse za ponovno punjenje koje nudi kazino. Završio sam proces verifikacije računa u februaru tako što sam podneo svoju ličnu kartu, račun za komunalne usluge i verifikovao svoj Neteller nalog, zajedno sa davanjem bankovnih izvoda za potvrdu depozita.
Međutim, nakon zahteva za povlačenje, moj nalog je neočekivano zaključan i zatraženo je od mene da se podvrgnem verifikacionom pozivu. I pored toga što sam četiri puta dogovarao ovaj poziv, još uvek me nisu pozvali. Svaki put sam izdržao skoro sat vremena čekanja u redu za ćaskanje samo da bih zakazao poziv.
Možemo li ljubazno zamoliti kazino da ovo shvati ozbiljnije? Cenim svoju privatnost i ne mogu da priuštim da čekam kraj telefona ceo dan više dana. Vaša pažnja posvećena ovom pitanju je veoma cenjena.
Hvala vam.
Srdačan pozdrav,
Sven
Hello,
I am reaching out regarding my recent experience with Spin Casino. I joined in February of this year and played the welcome bonuses, followed by the reload bonuses offered by the casino. I completed the account verification process in February by submitting my ID, utility bill, and verifying my Neteller account, along with providing bank statements to confirm deposits.
However, upon requesting a withdrawal, my account was unexpectedly locked, and I was asked to undergo a verification call. Despite arranging this call four times, they still have not called me. Each time, I've endured nearly an hour-long wait in the chat queue just to schedule the call.
Could we kindly request the casino to take this matter more seriously? I value my privacy and cannot afford to wait by the phone all day for multiple days. Your attention to this issue is greatly appreciated.
Thank you.
Kind regards,
Sven
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