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I deposited $40 to the casino and had a match bonus I played out my bonus and won money I played until the amount I was supposed to wager was wagered and then I won $700 so I cashed out that money and then I continue on to play with my remaining $200 I had and then one another $300 and I cash that out as well total I got an email this morning stating my I was accused of breaching there betting terms or whatever the hell they wanna call it which I did not I completely wagered what I was supposed to wagered and then some more this was a total of two days of playing this is utterly complete fraud and scam and he’s not right this place should be closed down immediately I have contacted them through chat the person that I was speaking to through chat said they have taken my winnings and I can no longer do anything about it I also spoke to their audit team I emailed them and got no response backI don’t recommend anyone using this website I definitely have contacted a lawyer and have definitely made it to where on social media that this website is definitely a scam and for nobody to use this site and what scares me is they have my personal information my documents and my IDs. This website is a complete scam I have never ever ran into an issue like this before and I am definitely a gambler and have use many online casinos this completely ruin my experience for online gambling and I will definitely not be doing it anymore.

Dear Jenny,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please specify which exact bonus you have activated or been activated inside your account? Did you receive any explanation which exact rule has been breached and why your winnings have been cancelled?

Furthermore, if there’s any relevant communication, please forward it to petronela.k@casino.guru. I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Yeah I had a bonus, and wagered it. And played for hours. They said I breached their terms, that’s a crock of bull! They have done this to many people they are a bunch of scammers. I told them I want proof of this and they haven’t replied to me. I did not breach anything, that was just their bull crap excuse and as I ready more and more complaints about this site, I can see they are scammer and should not be allowed to operate. I wasted so much time playing and I won my winning fair and square. I can’t believe the audacity of these people.

Thank you, Jenny, for your reply. If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Dear Jenny,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.