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After playing up to over 1200 euros of bets to be able to withdraw and send all the documents three times I have returned the money remove in the game account then as I had paid and replayed having received the bonus or had to replay again up to 1200 € per withdrawal of the same 350 at the end after many Imail and ciat they write to me that either I broke the rules by having made a few € 5 bets and therefore I have canceled my winnings great thieves you do it with 50% of customers the same story shit bastards

Dopo aver giocato fino a superare 1200euro di giocate per poter prelevare e mandato tutti i documenti per ben tre volte mi anno rimesso i soldi rimuovi nel conto gioco poi siccome avevo versato e rigiocato avendo ricevuto il bonus o dovuto rigiocare di nuovo fino 1200 € per prelievo dei stessi 350 alla fine dopo tanti Imail e ciat mi scrivono che o infranto le regole avendo effettuato qualche giocata da 5€ e quindi mi anno annullato la vincita grandissi ladri lo fate con il 50per cento dei clienti la stessa storia bastardi merdosi

Dear Alfredo,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the General Bonus T&Cs (https://www.spinmillion13.com/en/terms-and-conditions) and I found this:

"12. Players are allowed to place single bets lower than 20% of the total value of the Active Bonus credited and should not exceed 8 EUR, 8 USD, 8AUD, 8CAD, 80 SEK, 80 NOK, 580 RUB (as applicable). Therefore, placing a bet of 8 EUR while there’s an Active Bonus of 100 EUR in effect is considered acceptable practice."

Our position is closely explained in Fair Gambling Codex https://casino.guru/fair-gambling-codex-for-casinos#max-bets: The max bet rule is, in fact, an industry standard, just as the fact that a casino has the right to seize the player's winnings from bonus play after breaking this rule. We prefer not to go against industry standards by penalizing casinos that use the maximum bet rule against players from time to time.

However, if you are sure you didn’t breach this rule, please forward me your game history together with a link to the specific bonus that you redeemed and played. My email address is kristina.s@casino.guru.

If there is any relevant communication between you and the casino, please send it as well.

Thank you in advance for your reply.

Best regards,

Kristina

I wanted to send the history of the win to check the bets but man gives me the history of December and since it is a game that year played with so many customers like me that we have the habit of gambling and are looking for all the ways to scam you and not pay the winnings are only thieves and scammers who enter many small hidden rules in thieves contracts and we who allow them, I have been playing at William casino for many years I withdraw at any time from € 20 upwards 2 hours and or the withdrawal in the account never had a problem with 888casino and now you tell me which year they are thieves and scammers I want my win

Volevo inviare la cronologia della vincita per controllare le giocate ma man mi dà la cronologia di dicembre e siccome è un giochetto che anno fatto con tanti clienti come me che abbiamo il vizio del gioco e cercano tutti i modi per truffarti e non pagare la vincita sono solo dei ladri e truffatori che si immettono tante piccole regole nascoste nei contratti ladri e noi che glielo permettiamo,io sono molti anni che Gioco da William casino prelievo in qualunque momento da 20€in su 2ore e o il prelievo nel conto mai avuto problema idem con 888casino e ora mi dite che anno ragione sono ladri e truffatori io voglio la mia vincita 😤😤😤

Alfredo, have you tried asking the casino support to send you the game history? We aren't able to proceed with this complaint without it.

It goes f *** the 500 € I don't care anymore about the money and more the taking for the ass, by these authorized thieves and we who give it to them gli

Va f*** i 500€ non me ne frega più dei soldi e più la presa per i culo,da parte di sti ladri autorizzati e noi che glielo per mettiamo😠

Alfredo, I fully understand your frustration and disappointment, but you need to restrain from using abusive language in your complaint. Since you indicated you are no longer interested in your winnings, do I have your permission to close this case?

Sorry kristina I wasn't talking to you but to the system they use to not pay the little players thanks for everything do what you think is most appropriate 💯 Thanks

Scusa kristina non mi rivolgevo a te ma a sistema che usano per non pagare i piccoli giocatori grazie di tutto fai quello che ritieni più opportuno 💯 Grazie

It's okay, Alfredo, however, if you want us to proceed with this complaint, we have to see your game history. Could you, please, request it from the casino's support and then forward it to me? (My email address is kristina.s@casino.guru)

Hi kristina sorry I'm still bothering you or asked the customer support history and they replied that they cannot send it and that I have to answer it from every single one on which or played which is possible because there are many and I do not remember them and then the games it is difficult to open and therefore it is possible to have the chronology, thanks all the same hello kristina .........

Ciao kristina scusa ti disturbo ancora o chiesto la cronologia all'assistenza clienti e mi anno risposto che loro non possono mandarla e che la devo rispondere da ogni singolo su cui o giocato che e in possibile perché sono tanti e non li ricordo e poi i giochi fa fatica a aprirsi e quindi e in possibile avere la cronologia, grazie lo stesso ciao kristina.........

Thank you very much Alfredo for your cooperation so far. I will now transfer your complaint to my colleague Viliam who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction soon.

Hello Alfredo,

I looked at your complaint and will do my best to help you. I would like to invite Spin Million Casino into this conversation. Why did you void player's winnings? If the reason was breaking the max bet rule, send me relevant evidence to my email: viliam.v@casino.guru.

Ok 💯fair observation I had not thought about this thank you very much for your commitment hello

Ok 💯giusta osservazione non avevo pensato a questo grazie mille per il vostro impegno ciao

Hi Viliam, nothing is known yet, the casino has not yet answered you, hi not

Ciao Viliam non si sa ancora niente, il casino non ti a ancora risposto, ciao non

Dear Alfredo, Casino didn't answer yet. Please, be more patient and wait for their reply.

We would like to ask the Spin Million Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

I apologize, but since we haven’t received any response from the casino regarding the issue, we can not continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.

The casino can reopen this complaint anytime.