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My withdrawal was made on 22/04/22 I received $170 from casino yesterday 17/05/22 I did play through a bonus deposit i always check before withdrawal that I can withdrawal full amount over this pending withdrawal time I have been communicating with help desk and always told Casino was experiencing larger than normal payouts till I got fed up with constant fobbing off I indicated I was going to make complaint very next day $170 of $2000 was deposited into my account wire transfer.I briefly was able to access my transactions to find withdrawal was approved on the 16th but now the casino won't load transactions to view and customer care telling me I didn't meet terms and conditions my problem is why wasn't this mentioned earlier with the withdrawal process and on a previous time I played bonus deposit and withdrawal was made and transferred in 9 working days to my account of $3000.

Hello Brian,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please clarify the value of $170? Did the casino return your deposit? Have you been informed which terms haven't been met?

Would you be so kind as to send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

Dear Brian,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.