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Made a withdrawal request of 800 reais but the money never landed in my account. Every time they claim they have a problem with the pix transfer and that they will solve the problem but it never happens they just keep making up lies Men the option of withdrawing via cryptography works

Fez uma solicitação de saque de 800 reais mais o dinheiro nunca caiu na minha conta .toda vez eles alegam que estão com problema na transferência pix e que vão resolver o problema mais isso nunca acontece só ficam inventando mentiras Men a opção de sacar por criptografia funciona

Dear vasconcelosjoelson46,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

Dear vasconcelosjoelson46,

We are sorry to hear about the issues you have experienced and we can confirm that the challenges we faced with PIX withdrawals has been solved, we appreciate your patience.

Upon reviewing your account, we can confirm R$900 withdrawal has been processed today. After we have processed a withdrawal, it is then down to the procedures of your relevant payment method.

Hope this helps. 

Kind regards,

Spin247

Dear vasconcelosjoelson46,

Have you received your withdrawal from the casino yet?

Dear vasconcelosjoelson46,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.