Dragi MerlinZa,
Nadamo se da će vas ova poruka dobro naći. Žao nam je što saznajemo o izazovima sa kojima se susrećete u vezi sa vašim zahtevom za povlačenje i iskreno se izvinjavamo zbog svih neprijatnosti koje je ovo moglo prouzrokovati.
Pošto je provajder mreže izvršio depozite za mobilne telefone u vaše ime, moramo da osiguramo da su ovi depoziti izbrisani pre nego što možemo da nastavimo sa obradom bilo kakvog povlačenja.
Dana 8. januara, na adresu e-pošte registrovane na vašem nalogu poslata je e-poruka sa zahtevom za detaljan račun za mesec novembar i decembar 2023. Ovaj račun bi trebalo da sveobuhvatno prikazuje sve depozite koji su nam uplaćeni tokom tog perioda. Potvrdili smo prijem telefonskog računa za period od 31. decembra do 6. januara. Nažalost, nismo u mogućnosti da ga prihvatimo jer ne obuhvata sve potrebne informacije.
Kada su povlačenja na čekanju otkazana da bi se zatražila nova identifikacija, sredstva su ponovo pripisana vašem kreditnom saldu za gotovinu. Na osnovu pregleda vaših zapisa igara, čini se da ste od tada igrali preko ovih fondova, nažalost.
Sa žaljenjem vas obaveštavamo da trenutno nema sredstava na vašem računu za povlačenje u ovom trenutku. Budite sigurni, kada se na vašem računu akumuliraju sredstva i obezbedite neisplaćenu identifikaciju, moći ćete da povučete.
Cenimo vaše razumevanje po ovom pitanju i stojimo vam na raspolaganju za svaku dalju pomoć koja vam je potrebna.
Srdačan pozdrav,
Spin247 kazino
Dear MerlinZa,
We hope this message finds you well. We regret to learn about the challenges you're experiencing with your withdrawal request, and we sincerely apologize for any inconvenience this may have caused.
As mobile telephone deposits were made on your behalf by the network provider, we do needed to ensure these deposits have been cleared before we can move forward with processing any withdrawals.
On January 8th, an email was sent to the e-mail address registered on your account, requesting an itemized bill for the months of November and December 2023. This bill should comprehensively display all deposits made to us during that period. We have acknowledged receipt of a phone bill covering the period from December 31st to January 6th. Regrettably, we are unable to accept it as it does not encompass all the requisite information.
When the pending withdrawals were cancelled to request new identification, the funds were re-credited to your cashable credit balance. From reviewing your game records, it does appear you have since played through these funds, unfortunately.
We regret to inform you that there are currently no funds on your account to withdraw at this time. Rest assured, once there are funds accumulated on your account and outstanding identification is provided you will be able to withdraw.
We appreciate your understanding in this matter and remain at your disposal for any further assistance you may require.
Kind regards,
Spin247 Casino
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