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Hello

For about two years now months ago I played a game on live black Jack and they didn't refund my winnings. I have spoken to support many times and they tell me they will respond soon and for two months I have not had any response.

Γεια σας

Εδώ και περίπου δύο μήνες είχα παίξει ένα παιχνίδι στο live black Jack και δεν μου επέστρεψαν τα κέρδη. Έχω μιλήσει πολλές φορές με την υποστήριξη και μου λένε ότι θα απαντήσουν σύντομα και εδώ και δύο μήνες δεν έχω καμία απάντηση.

Dear thanosttt89,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem regarding the live blackjack game and the lack of response from support.

To better understand your situation and assist you effectively, could you please provide more details by answering the following questions?

• Can you provide details about the specific game round, proving the result in the casino's game history is wrong?
• What specific actions have you taken when contacting support? Were there any reference numbers provided?

Your cooperation in providing these details will help us investigate and work toward a resolution.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Tomas