Poštovani fjcn4472pi,
Hvala vam puno što ste podneli ovu žalbu. Žao mi je što čujem za vaš problem. Dozvolite mi da vam postavim nekoliko pitanja da razjasnim vašu situaciju.
Možete li, molim vas, poslati ovde snimke ekrana problema sa kojim se susrećete?
Koju grešku vidite kada pokušate da kupite neko od kopalja potrebnih za kompletiranje kolekcije?
Kada ste poslednji put komunicirali sa korisničkom podrškom u vezi sa ovim problemom?
Da li ste pokušali da kupite koplja preko drugog pretraživača ili uređaja? Da li ste pokušali da izbrišete kolačiće, keš memoriju i istoriju pregledača i ponovo pristupite veb lokaciji kazina?
Nadam se da ćemo moći da vam pomognemo da rešite ovaj problem što je pre moguće. Hvala unapred na odgovoru.
Srdačan pozdrav
Veronika
Dear fjcn4472py,
Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify your situation.
Could you please send here the screenshots of the problem you are experiencing?
What error do you see when you try purchasing one of the spears needed to complete the collection?
When was the last time you communicated with customer support regarding this problem?
Have you tried purchasing the spears through another browser or device? Have you tried deleting your cookies, cache, and browser history, and accessing the casino website again?
I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards
Veronika
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