Zdravo pf1962,
Hvala vam što ste dali detaljno objašnjenje i prosledili komunikaciju. Potpuno razumem vašu frustraciju, posebno zato što je ponuda izgledala jasno prikazana i potvrđena tokom procesa registracije.
Nakon pregleda situacije, kazino je objasnio da ponuda od 400% bonusa više nije dostupna, a njihova trenutna aktivna promocija je 100% bonus. Iako je ovo razumljivo razočaravajuće, važno je razjasniti kako se takvi slučajevi obično rešavaju:
Da ste aktivirali bonus od 400%, igrali s njim i osvojili nešto novca, samo da bi kazino kasnije uskratio vaše pravo na dobitke, mi bismo se snažno zalagali u vaše ime da osigurate da ispoštuju dobitke vezane za ponudu.
Međutim, ako bonus od 400% nikada nije dodeljen zbog isteka ili nedostupnosti, uprkos tome što je prikazan tokom vašeg procesa registracije, ne možemo naterati kazino da poštuje promociju koja više nije aktivna ili da ponudi nešto privlačnije od trenutno dostupnog bonusa .
Da bih vam bolje pomogao u pronalaženju rešenja, ljubazno vas molim da navedete neke dodatne detalje:
- Da li ste igrali sa svojim deponovanim sredstvima nakon što ste otkrili da bonus od 400% nije primenjen?
- Koje je stanje na vašem tekućem računu u kazinu?
Ako sistem kazina i dalje prepoznaje i prikazuje bonus od 400% tokom registracije, pošteno je očekivati bolju komunikaciju sa njihove strane, jer to stvara pogrešno iskustvo za nove igrače. Iako ih možda nećemo moći primorati da ponovo aktiviraju ovu ponudu, možemo nastaviti da se bavimo ovim sa kazinom i tražimo razumno rešenje za vas, bilo da se radi o povraćaju vašeg depozita ili obezbeđivanju jasnih uslova za buduće promocije.
Hvala vam na strpljenju i cenim vaše razumevanje.
Hi pf1962,
Thank you for providing the detailed explanation and forwarding the communication. I completely understand your frustration, especially since the offer seemed clearly displayed and acknowledged during the registration process.
After reviewing the situation, the casino has explained that the 400% bonus offer is no longer available, and their current active promotion is the 100% bonus. While this is understandably disappointing, it’s important to clarify how such cases are typically handled:
If you had activated the 400% bonus, played with it, and won some money, only for the casino to later deny your eligibility for the winnings, we would strongly advocate on your behalf to ensure they honor the winnings tied to the offer.
However, if the 400% bonus was never credited due to its expiration or unavailability, despite being displayed during your registration process, we cannot force the casino to honor a promotion that is no longer active or to offer something more appealing than the currently available bonus.
To better assist you in finding a resolution, I kindly ask you to provide some additional details:
- Did you play with your deposited funds after discovering the 400% bonus was not applied?
- What is your current account balance at the casino?
If the casino's system still recognizes and displays the 400% bonus during registration, it is fair to expect better communication from their end, as this creates a misleading experience for new players. While we may not be able to compel them to reactivate this offer, we can continue to address this with the casino and seek a reasonable resolution for you, whether it’s a refund of your deposit or ensuring clear terms for future promotions.
Thank you for your patience, and I appreciate your understanding.
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