Spinanga Casino - Povlačenje igrača je odloženo.

Good day, I am lodging my complaint here about this casino where I have been dealing with a withdrawal since last Tuesday. I was told it would take 3 business days and that timeframe has already passed.

In the customer service chat, I'm just getting copied and pasted messages with excuses and lies.

Buenos días, pongo mi queja aquí sobre este casino que llevo desde el martes pasado con un retiro, me han dicho 3 días hábiles y ese plazo ya ha pasado.

En el chat de atención al cliente, me hacen copia y pega de mensajes de lo mismo con excusas y mentiras.

Hello GR20,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

My account is verified, the casino today tells me that the withdrawal is close to being processed, however they have already told me that message several times a few days ago. The amount was obtained with real money and not through bonuses.

Mi cuenta está verifica, el casino a día de hoy me comenta que el retiro le queda poco para que este se procese, sin embargo ese mensaje ya me lo han dicho varias veces dias atrás. El dinero del importe fue conseguido con dinero real y no mediante bonos.

Hello GR20,

As the withdrawal is now being processed for 14 days, can you please advise if there's been any update?

Dear GR20,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.