Spinanga Casino - Problem povlačenja igrača.

I'm tired of asking for help with withdrawals and so far, I've received no response. I have a total of 200 euros and I can't make even one withdrawal.

Estou farto de pedir ajuda com levantamento e até agora seem resposta tenho 200 euros no total e não consigo fazer nem 1 levantamento

Dear Danielabb,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Kristina

Yesterday they returned the first 80 euros, I think something has happened with the transfer... I've already asked for help filling out the bank transfer to which they didn't respond... I asked for a manual withdrawal... my bank and agricultural bank received no response and the first deposit was by mby

Ontem voltaram a devolver os primeiros 80 euros penso aja alguma coisa com a transferência... Já pedi ajuda para preencher o bank tranfer ao qual não responderam.... Pedi saque manual .. seem resposta meu banco e caixa agrícola e primeiro depósito foi por mby

Thank you for your reply, Danielabb. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Problem solved, I was able to withdraw, thank you very much

Problema resolvido consegui fazer saque muito obrigada

Dear Danielabb,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Kristina

Casino.Guru