NaslovnaPritužbeSpinanga Casino - Zahtevi za povlačenje igrača se otkazuju.
Spinanga Casino - Zahtevi za povlačenje igrača se otkazuju.
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Iznos:
500 €
Spinanga Casino
Index sigurnosti:Veoma visok
Sigurnosni indeks
Kazina sa vrlo visokim indeksom sigurnosti obično su dokazane od strane stotina hiljada igrača dok nemaju nula ili mali broj relevantnih pritužbi. Igranje u kockarnicama sa vrlo visokim indeksom sigurnosti smatramo savršeno sigurnim, jer su dokazali da prema svojim igračima postupaju pošteno.
Poslato:
13/03/2024
|
Rešeno : 22/03/2024
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Prevod
The player from Greece had been attempting to withdraw money from Spinanga for three weeks. Despite verifying all personal details, the withdrawal requests for 500 and 400 euros were repeatedly cancelled with no reasons given. After the player reached out to the Complaints Team, we contacted the casino to understand the issue. The casino responded by requesting the player's bank information for a manual payment. The player complied and the casino processed the payments successfully. The player confirmed receipt of both withdrawals, resolving the issue.
Igrač iz Grčke je tri nedelje pokušavao da podigne novac iz Spinange. I pored provere svih ličnih podataka, zahtevi za povlačenje 500 i 400 evra su više puta otkazani bez navođenja razloga. Nakon što je igrač kontaktirao Tim za žalbe, kontaktirali smo kazino da bismo razumeli problem. Kazino je odgovorio tako što je zatražio podatke o banci igrača za ručno plaćanje. Igrač se povinovao i kazino je uspešno obradio uplate. Igrač je potvrdio prijem oba povlačenja, rešavajući problem.
Dobro veče, već 3 nedelje pokušavam da podignem novac sa Spinange, ali iz nekog razloga moja povlačenja se otkazuju nakon 3 do 5 radnih dana bez ikakvih razloga. Proverio sam sve svoje podatke i pokušavao sam da podignem iznose od 500, odnosno 400 evra, ali moji zahtevi se stalno poništavaju. Sve što mi kažu je da daju sve od sebe. Ne znam više šta da radim.
Good evening, I have been trying to withdraw money from Spinanga for 3 weeks now, but for some reason, my withdrawals get cancelled after 3 to 5 business days with no given reasons. I have verified all my details, and I've been trying to withdraw amounts of 500 and 400 euros respectively, but my requests keep getting cancelled. All they tell me is that they are doing their best. I don't know what to do anymore.
Καλησπέρα, εδώ και 3 εβδομάδες προσπαθώ να κάνω ανάληψη από το spinanga,και μετά από 3 έως 5 εργάσιμες η αναληψη ακυρώνεται ενώ δεν υπάρχει κανένας λόγος,έχω επιβιώσει τα στοιχεία μου,προσπαθώ να κάνω ανάληψη 500 και 400 ευρώ και συνεχώς ακυρώνονται και το μόνο που μου λένε είναι ότι προσπαθούν για το καλύτερο,δεν ξέρω τι να κανω πια
Hvala vam puno što ste podneli žalbu i zaista mi je žao što čujem za vaš problem sa Spinanga kazinom. Dozvolite mi da vam postavim još nekoliko pitanja pre nego što krenemo dalje.
Možete li da nam kažete od kada je vaš nalog u potpunosti verifikovan? Da li ste akumulirali svoje dobitke pravim novcem ili ste koristili bonus? Kada ste poslednji put razgovarali sa kazinom i o čemu se radilo?
Radujem se Vašem odgovoru.
Pozdravi,
Nick
Hello s3rpent13,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Zdravo, od trenutka kada sam se prijavio poslao sam potrebnu prateću dokumentaciju, (takođe ću staviti snimak ekrana koji mi kaže da ne moram ništa da potvrđujem i da je moj nalog u redu). Dobio sam sa pravim novcem, pričao sam juče još jednom da im kažem da se isplata sama poništava posle 5 radnih dana, nisu mi dali odgovor, staviću i snimak ekrana, Hvala na pomoći
Hello, from the moment I signed up I sent the necessary supporting documents, (I will also put a screen shot that tells me that I don't need to confirm anything and that my account is fine). I collected my winnings with real money, I spoke yesterday about one more time to tell them that the withdrawal is canceled on its own after 5 working days, they didn't give me an answer, I'll put a screenshot of that too, thank you for your help
Γειά σας από την στιγμή που γράφτηκα έστειλα τα απαραίτητα δικαιολογητικά,(θα βάλω και screen shot που μου λένε ότι δεν χρειάζεται να επιβεβαιώσω κάτι και ότι ο λογαριασμός μου είναι ενταξει).συγκέντρωσα τα κέρδη μου με πραγματικά χρήματα,μίλησα εχθες για ακομα μια φορα για να τους πω ότι ακυρώνεται η αναληψη απο.μονη της μετα απο 5 εργάσιμες, δεν μου έδωσαν απάντηση θα βάλω screnshot και από αυτό,ευχαριστώ για την βοήθεια σας
Hvala s3rpent13 za sve date informacije. Sada ću vašu žalbu proslediti kolegi Petru ( peter.c@casino.guru ) koji će vam od sada pomagati.
Želim vam puno sreće u rešavanju.
Pozdravi,
Nick
Thank you s3rpent13 for all the information provided. I will now forward your complaint to my colleague Peter (peter.c@casino.guru) who will be assisting you from now on.
Hvala vam s3rpent13 što ste nam pružili sve informacije. Nadam se da ćemo zajedno uspeti da rešimo ovaj problem.
Sada bih želeo da zamolim Spinanga Casino za njihovu pomoć u rešavanju ove žalbe. Želeli bismo da znamo šta je problem sa povlačenjem i šta možemo da uradimo da pomognemo igraču da dobije svoje dobitke.
Hvala vam!
Hello there,
Thank you s3rpent13 for providing us with all the information. I hope we'll be able to resolve this issue together.
I would now like to ask Spinanga Casino for their help in resolving this complaint. We would like to know what is the issue with the withdrawal and what can we do to help the player receive their winnings.
Obaveštavamo Vas da smo Vaš upit prosledili nadležnom odeljenju radi pronalaženja rešenja. Bićete kontaktirani čim bude ažuriranja. Cenimo vaše strpljenje.
Srdačan pozdrav,
Spinanga.com
Dear Customer,
Thank you for reaching out.
We would like to inform you that that we forwarded your query to the relevant department in order to find a solution. You will be contacted as soon as there is an update. We appreciate your patience.
Moje podizanje sa 500 evra je ponovo poništeno!! logično da će do sutra ukinuti i one sa 400, piše i iznad spinange da gledaju! Šta mogu da kažem!! moje strpljenje je ponestalo, hvala svim momcima ovde koji pokušavaju da mi pomognu!!!
My withdrawal with the 500 euros was canceled again!! logically by tomorrow they will also cancel the ones with the 400, it also says above the spinanga that they are looking at it! what can I say!! my patience has run out, thanks to all the guys here who are trying help me!!!
Πάλι μου ακυρώθηκε η αναληψη με τα 500 ευρώ!!λογικά μέχρι αύριο θα ακυρώσουν και αυτοί με τα 400,γράφει και από πάνω το spinanga ότι το κοιτάζουν!τι να πω!!η υπομονή μου έχει εξαντληθεί,ευχαριστώ όλα τα παιδιά εδώ που προσπαθούν να με βοηθήσουν!!!
Uplata od 410 EUR je sa naše strane obrađena 21.03.2024, a uplata od 500 EUR je trenutno na čekanju i biće uplaćena u najkraćem mogućem roku.
Srdačan pozdrav,
Spinanga.com
Dear Customer,
Thank you for providing us with the information.
The payment for 410 EUR was processed from our side on 21.03.2024, and the payment for 500 EUR is currently pending and will be paid as soon as possible.
Drago mi je da čujem da je vaš problem uspešno rešen. Sada ću žalbu označiti kao „rešenu" u našem sistemu.
Hvala vam na saradnji i ne ustručavajte se da kontaktirate naš centar za rešavanje žalbi ako u budućnosti naiđete na bilo kakve probleme sa ovim ili bilo kojim drugim kazinom. Tu smo da pomognemo.
Kao što znate, mi ne naplaćujemo naše usluge, niti primamo napojnice. Međutim, bili bismo vam zahvalni ako biste odvojili trenutak i podelili svoje iskustvo sa našim uslugama na Trustpilot https://vvv.trustpilot.com/evaluate/casino.guru . Iskreno razmatranje i sve sugestije koje ćete možda imati za poboljšanje našeg procesa rešavanja žalbi i posredovanja bili bi veoma cenjeni. Vaše povratne informacije mogu biti korisne drugima koji razmišljaju o tome da nas kontaktiraju u vezi bilo kakvih problema vezanih za onlajn kazino. Hvala unapred na izdvojenom vremenu.
Srdačan pozdrav,
Peter
Dear s3rpent13,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would appreciate if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review and any suggestions you may have to improve our complaint resolution and mediation process would be greatly appreciated. Your feedback could prove helpful to others who are considering contacting us about any online casino-related issues. Thank you in advance for your time.
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